What are the responsibilities and job description for the Customer Service Rep position at Century Group?
Our client is seeking a Customer Service Representative. You will be responsible for multi-tasking, following established processes and procedures, managing driver accounts, and maintaining extreme attention to detail. This position is scheduled for Monday - Friday, with limited weekend coverage. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $18 to $20 per hour.
Responsibilities :
- Handle multiple phone calls and messaging systems to coordinate load information and scheduling with customers, shippers, and consignees.
Follow established processes and procedures to ensure efficient operations.
Manage driver accounts and act as the account representative for designated customers.
Communicate efficiently with dispatch, passing along pertinent information through the database, email, and phone.
Prioritize schedules and efficiently monitor loads under respective terminals, ensuring on-time arrival and load status communication.
Work both independently and as part of a team in a fast-paced, fluid environment handling multiple variables and constantly changing information in real-time.
Qualifications :
Proficiency in Microsoft Access, Microsoft Office, and dispatching software.
Detail-oriented with the ability to keep overall progress in mind.
Ability to handle multiple phone calls and messaging systems.
Strong communication skills for efficient interaction with dispatch and other stakeholders.
REF #49059
LI-POST
ZR Learn More
Salary : $18 - $20
