Member Contact Center Representative

Our Focus Is Our Community: Unlike many other financial services providers in our area, Century Heritage is focused solely on the Greater Pittsburgh Region. We are not a division of some out-of-state conglomerate. We are a financial cooperative owned by its member account holders and operated for the people in our community.

This focus has enabled Century Heritage to grow into one of the largest, locally owned financial institutions in our region. Since our staff, management, and directors all live and work here, we have a personal stake in the future of our area. We like to say that big banks have branches, but we have roots.

We are seeking an energetic, customer service-oriented individual to join our Member Contact Service Center team. Candidates must have the ability to listen, communicate and recognize the needs of individuals, while offering a warm and friendly in-branch and telephone experience.

Our MSCRs’ are the face and ears of the credit union and embody our mission of “People helping People” by assisting members in reaching their financial goals.

Roles of a Member Service Center Representative:

• Provide over-the-phone assistance to members concerning their accounts and financial goals.
• Handle inbound calls from members.
• Listen to members’ needs or issues and provide helpful solutions to their problems and concerns.
• Treat all members with the respect they deserve.
• Always conduct yourself in a professional manner.
• Recommend products and services to assist members in reaching their financial goals.
• Support branch operations including assisting with member transactions on the Teller line as needed.
• Open new accounts, CD’s, etc.
• Inform members of convenience services such as online and mobile banking, telephone banking, electronic bill payment and eStatements.
• Follow all of Century Heritage’s policies and procedures.

The successful candidate will have the following qualifications: Desire to help people improve their financial well-being.

• Ability to multi-task and perform various customer service tasks.
• Have an outgoing, upbeat and friendly demeanor.
• Have a positive work ethic and work well in a team environment.
• Identify member needs and offer additional products and services.
• Good verbal communication skills.
• Good listening skills.
• Excellent interpersonal skills and a professional manner.
• At least 6 months of cash handling or customer service experience.
• Comfortable in using Windows based computer systems.
• Ability to work some Saturdays based on branch needs.
• Ability to travel to branch offices as needed.
• High School Diploma or equivalent.
• Please note this job posting is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required for this job.

If you meet these qualifications, then there is a possibility that you can join our team and become a part of our growing family. We offer a competitive starting salary and an excellent benefits package

Job Type: Full-time

Benefits Overview:

· Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary. Additionally, we offer 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.

· Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.

· Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer company holidays, access to mental health resources, and paid time off.

· Professional Development: We offer regular performance feedback and tuition reimbursement to allow you to continue your education.

This Job Description is not a complete list of all duties and responsibilities required by the position.

Job Type: Full-time

Pay: $18 - $19 / hour

Benefits:

· 401(k) matching

· Dental insurance

Vision insurance

· Federal Reserve holidays

· Flexible spending account

· Health insurance

· Life insurance

· Paid time off

· Short- and long-term disability

· Tuition reimbursement

Professional development assistance

Physical setting:

• Office

Schedule:

• 8-hour shift
• Monday to Friday

Work Location: Leechburg, PA - In person

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekdays

Application Question(s):

• Are you able to reliably commute to Leechburg, PA 15656?

Experience:

• Customer Service / Cash Handling: 1 year (Required)
• Relevant Banking: 1 year (Preferred)

Ability to Commute:

• Leechburg, PA 15656 (Required)

Work Location: In person

Salary : $18 - $19