What are the responsibilities and job description for the Hotel Front Desk Associate 2nd Shift position at Century Hotel Group?
Job description
Overview:
We are seeking a friendly and professional Front Desk Associate to join our team at SpringHill/TownPlace Suites Mason, Ohio. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a timely manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with night audit duties as needed
- Maintain cleanliness and organization at the front desk area
Qualifications:
- Previous experience in guest services or hotel management is preferred
- Excellent verbal and written communication skills
- Proficient in using phone systems and other office equipment
- Strong problem-solving abilities
- Ability to handle cash transactions accurately
- Exceptional customer service skills with a friendly and approachable attitude
- Ability to work flexible hours including evenings, weekends, and holidays
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
If you are passionate about providing exceptional guest service and enjoy working in a dynamic environment, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $13
