Deposit Operations Clerk

Position Summary

Under the general supervision of the VP/BSA Officer & Deposit Operations, the Deposit Operations Clerk provides general support to the Deposit Operations Department by performing daily tasks that contribute to the optimal delivery and performance of the bank's products and services in conformance with established Bank policies, procedures, strategies, and banking regulations. This position includes, but is not limited to, the following responsibilities:

Role and Responsibilities

Debit Card Maintenance Processing and Review

Batch check mailing

Online banking and bill payment customer support

Assists with Inactive account review

Assists with Reg CC Check Hold Review

Review of Daily Maintenance Reports

Assists with Stop Payment Review and Maintenance

Research Request Processing, including account verification (Social Security/Medicaid/faxes)

Interest Rate Change Processing

Mailing of direct print notices

Wire Transfer Processing

Returned Mail Processing

Online/Telephone Customer and Branch Support (operational and electronic)

Voicemail Response

Verbal and written communication with customers.

Assists Deposit Operations Administrative Assistants as needed.

Performs other related duties as assigned, within the scope of their authority and expertise, to provide support to all employees and customers of the Bank.

Qualifications and Education Requirements

The completion of a High School education or equivalent is required, as well as a minimum of 1 years' experience at a retail banking institution. Must possess excellent customer service and problem-solving skills as well as excellent written and verbal communication skills. Must be detail-oriented, organized, and able to multi-task. Must have familiarity with Microsoft Office applications (including Word, Excel, Outlook, and Teams) and be able to operate standard office equipment such as copiers, scanners, and fax machines.

Preferred Skills

• Strong verbal and written communication skills.

• Strong competency with all Microsoft applications (Excel, Word, Outlook, Teams, etc.)

• Strong interpersonal skills, able to work with various levels of Bank employees.

• Strong mathematical skills.

• Strong problem-solving skills.

• Ability to embrace change (Flexibility).

• Trustworthiness and the ability to act with integrity.

Performance Standards

An Annual Review will be completed by the VP/BSA Officer & Deposit Operations.

Travel

Daily travel may be required to other locations. Employee must be able to work irregular schedules to meet the demands of the bank, which may include early morning, evening, and/or weekend hours. The Deposit Operations Clerk also may be required to represent or participate in company events and community related activities.

Physical Demands/Work Environment

Any physical demands/work conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit or stand for prolonged periods of time, talk to customers, use hands and fingers to type. The employee may occasionally be required to reach with hands and arms, stoop, kneel, or crouch. The employee may regularly lift and/or move up to thirty (30) pounds. Vision is required for this position. The noise level in the work environment is usually moderate.

Century Savings Bank is an equal opportunity employer.

All job requirements are subject to possible revision to reflect changes in the position requirements, or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their Supervisor/Manager, within guidelines and compliance with Federal and State laws. Continued employment remains on an "at-will" basis, in compliance with state law.