What are the responsibilities and job description for the Field Service Technician- Los Angeles, CA position at CEO Inc?
Field Service Technician- Los Angeles, CA (Remote)
Sign On Bonus! - 5K (upon hire)
You will provide technical support for the installation and refurbishment of our Aftermarket products, encompassing disassembly, assembly, testing, and validation. This includes specialized work on Refurbishment and Encore product lines, ensuring accurate component installation, leveling, and setup to factory standards. Frequent travel across North and South America, including weekend availability, is required. A valid passport or the ability to secure one is necessary.
Must have: Proven expertise in injection molding and blow molding processes.
Job Responsibilities:
• Responsible for the installation and start-up of after market service products such as machine refurbishments & Encore™.
• Resealing of hydraulic seals on clamp and injection units
• Installation of pumps and motors
• Ability to level a machine and a robot, to adjust nozzle concentricity, platen parallelism, and tie-bar stretch
• Troubleshoot and make corrections as required to all control systems; hydraulic system, mechanical system, pneumatic system, electrical and electronic system and the programmable controls.
• Develop the ability to calibrate/fine tune machine to achieve optimum performance.
• Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc.
• Repair and/or replace any component on machine, robot, product handling equipment.
• Develop and maintain superior customer relations, co-ordinate and be a liaison with internal resources to ensure effective customer service, *as well as provide telephone support to customer maintenance staff.
• Provide regular and effective written reports.
• Communicate with Call Center/CSM PEs and Engineering/Jeffersonville Parts Center to resolve problems encountered in the field.
• Dress appropriately and be professional. Be on time for appointments and turn in documentation as required.
• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems.
• Provide guidance and/or on-the-job training to junior Service Technicians
Preferred Qualifications for this Position Include:
• Mechanically and electrically inclined with a general knowledge of electrical, pneumatic and mechanical assembly, ability to use fine calibrated measuring instruments
• Electrical/Mechanical Technologist or demonstrated competency through work experience
• Knowledge and application of Husky injection molding technology
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems
• Ability to troubleshoot problems systematically
• Excellent communication and interpersonal skills, and strong customer service orientation
• Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers)
• Demonstrated initiative-taker with a positive attitude
• Excellent analytical and decision-making skills
Salary : $32 - $43
