What are the responsibilities and job description for the Customer Service Sales Representative position at Ceramic Matrix an Architectural Surfaces Company?
Company Description
Ceramic Matrix, a division of Architectural Surfaces, specializes in providing the finest natural stone, porcelain, and glass surfaces for premium design projects. Our curated collections are crafted to create exceptional architectural statements and timeless interiors. Committed to innovation and craftsmanship, we take pride in transforming spaces into stunning experiences for our clients.
Role Description
We are seeking a full-time, on-site Customer Service Sales Representative to join our team in Naples, FL. In this role, you will engage directly with customers, providing product knowledge, assisting with selection and buying decisions, and ensuring a high-quality experience. You will handle customer inquiries, process orders, and manage sales transactions, while maintaining strong relationships and offering tailored solutions to meet client needs.
Qualifications
- Exceptional interpersonal, communication, and customer service skills
- Sales proficiency with the ability to manage sales transactions and foster customer relationships
- Attention to detail and organizational skills for handling customer orders and maintaining records
- Proficiency in using technology, including CRM software and basic office tools
- Knowledge of natural stone, porcelain, or glass surfaces is a plus
- Ability to work collaboratively in a team and adapt to customer needs
- Previous experience in sales, customer service, or similar roles is preferred
- High school diploma or equivalent; additional education or certifications in sales or design are advantageous