What are the responsibilities and job description for the Customer Service Representative position at Ceramic Pro?
We are seeking a detail-oriented and proactive Customer Service Representative to join our team. In this role, you will manage a variety of administrative tasks, coordinate training activities, and oversee warranty processes. If you excel at multitasking, communication, and problem-solving, we would love to hear from you.
Key Responsibilities :
Administrative Tasks :
- Email & Phone Management : Handle the company inbox and answer incoming calls, ensuring timely responses and appropriate call forwarding.
- Data Maintenance : Update and manage company data and records, ensuring accuracy and accessibility.
- Reporting & Approvals :
- Manage approvals for various administrative activities.
- Generate and maintain regular reports as needed.
- Claims & Orders :
- Process claims and manage order-related tasks.
- Maintain and update lists of inactive or non-compliant partners.
- Oversee miscellaneous data entry projects as required.
Training Coordination :
Warranty Management :
Qualifications :
