What are the responsibilities and job description for the Customer Service Representative (CSR) - Remote position at Ceramic Technics LTD?
Description
Stone Source has been in the wholesale tile importation and distribution business for over 30 years! Our company is dedicated to resourcing distinctive collections of tile and stone for the architectural and design community throughout North America.
Summary:
This position serves as the primary point of contact for our customers who are primarily contractors in the commercial construction industry. The role of Customer Service Representative manages projects in full or in part from quote of goods through delivery. Our goal is to develop solid professional relationships with customers’ through exceptional service. Candidates from the Flooring or Construction industries are highly preferred.
Requirements
- Communicate clearly, professionally, and effectively with customers and sales team via telephone and e-mail.
- Enter and update customer contact information in database
- Collaborate with sales team during quoting and order fulfillment on projects as needed.
- Generate, provide, and update quotes to customers.
- Coordinate with sales and management to obtain and relay project appropriate pricing as needed.
- Collaborate with import and transportation teams on the most suitable delivery options for our customers as needed.
- Notate project details for reference and review.
- Enter and maintain sales orders:
- Clearly and concisely confirm sales order details to customers.
- Provide lead times and delivery information in a timely fashion.
- Utilize on hand inventory efficiently
- Coordinate with purchasing team on project based special order materials.
- Coordinate with importing and transportation teams on delivery of goods.
- Troubleshoot and resolve various issues that arise during the lifecycle of the project with the assistance of internal and external partners as well as management.
- Notate order details for reference and review.
- Apply relevant information of our national specification programs.
- Review and update open order reports.
- Collaborate with sales and management on pull through of quotes.
Skills Required:
- Strong verbal and written communication
- Problem solving and conflict resolution
- Organizing, prioritizing and multi-task in a high-pressure environment
- Time management
Education and Knowledge:
- Construction industry and/or distribution knowledge preferred
- Sales Support
- Associates degree or higher preferred
- Microsoft Office
- SAP Business One preferred
Experience:
- 5 or more years in customer service and or project coordination preferred
Physical Requirements:
- Prolonged periods sitting at a desk working on a computer and telephone.
- Must be able to lift up to 15 pounds at a time.
