What are the responsibilities and job description for the Desktop Support Level 1 position at Cerebral Palsy Association of the North Country?
Job Type
Full-time
Description
REPORTS TO : Desktop Support Manager
RATE OF PAY : $19.03 per hour - $21.90 per hour
WORK SCHEDULE : Full-time, 37.5 hours per week. Primarily Monday - Friday, weekdays. Occasional evenings / weekends, as needed.
POSITION SUMMARY : Provides software and network support, training, and troubleshooting in a networked microcomputer environment. Provides support on various applications, including Windows, Microsoft Exchange, Microsoft Office, and eClinicalWorks.
PRIMARY RESPONSIBILITIES :
- Act as software support to the Agency, providing technical assistance. Respond to user requests for service and determine the nature and extent of support needed. Provides support or refers to the appropriate staff member.
- Installs, configures, maintains, and troubleshoots a wide range of software used throughout the Agency. Performs hardware / software upgrades to existing computer equipment as needed. VMware / Hyper-V administration and maintenance.
- Respond to end-user software and / or hardware problems for multiple physical locations either in person (mileage is paid for appropriate travel) or virtually / by telephone. Investigate error messages and determine resolution. Reinstall programs or replace files that are causing errors. Calls software vendor or accesses online technical support to obtain software upgrades. Investigate appropriate areas of potential problems and determine resolution.
- Provides Windows network support Agency-wide, which includes installing networked application software, granting access to users, creating user groups, managing shared resources, installing peripherals, and configuring user computers for security.
- Contact software vendors to obtain specifications, pricing, and other purchase-related information to guide departments in selecting software. May assist in negotiating site licenses and coordinate volume purchase arrangements for standard software packages.
- Trains users in startup, basic, and advanced use of software programs, including e-mail, Microsoft Office, and Windows network operating system. May provide group training on request.
- Develops job aids for tasks performed in software applications. Sets up batch files or procedures to facilitate software installation by other support staff or to help users in their specific tasks.
- Maintains up-to-date expertise in operating and applying the standard microcomputer software and a working knowledge of a wide variety of commonly used hardware and software.
- Meets with and advises management and other staff in software design, implementation, and configuration. Advises supervisor in setting and updating standards for microcomputer software. Assists in the evaluation and testing of microcomputer software and in planning for future needs.
- Coordinates departmental application software purchases and provides license tracking on all centrally purchased packages, such as anti-virus and office suites, as requested.
- Performs other related duties as required to accomplish the objectives of the position.
Requirements
Cerebral Palsy Association / Community Health Center of the North Country offers eligible employees excellent, affordable benefits options. Options include medical, dental, and vision insurance, Flexible Spending Account (FSA), Term Life / AD&D insurance, long-term and short-term disability, 401(k), and other elective programs. We also offer generous time off, including vacation, personal, and sick time, as well as paid holidays.
Salary Description
19.03 - $21.90 per hour
Salary : $19 - $22
