Barista/Cashier

Ceremony Coffee Roasters is a local specialty coffee roaster/retailer, operating in Maryland for 20 years. We strive every day to build a noteworthy brand and an exciting line of products. We value quality, integrity and community, and work together to create beautiful customer experiences. We believe that coffee should be something special. Visit ceremonycoffee.com or @ceremonycoffee on IG to learn more about us!

COMPENSATION AND EXPERIENCE

Ceremony Coffee Roasters is hiring ! This position is hourly plus tips and benefits, and we're looking for someone who is willing to make a long-term commitment. We guarantee a minimum wage of $18 for new hires and $19 for Certified Ceremony Baristas (those who have completed our three-month on-shift training program). Our minimum wage guarantee includes an hourly base rate and cash and credit card tips. If you don't reach the guaranteed minimum with tips, we'll supplement your pay to get you there. Our compensation plan comes with regular cost-of-living increases based on hours worked. You'll earn paid sick time through Sick & Safe Leave and be eligible for health insurance with company contribution. We'll provide you with more information about our compensation plan and benefits during the interview process.

Coffee experience is certainly a plus, but the right candidate can learn everything they need to know by participating in our Ceremony Coffee Education Program. If you're excited by challenges and opportunities for growth, learning a new craft, or joining a fun, values-driven team, fill out our full application and one of our cafe managers will reach out to you.

BARISTA POSITION SUMMARY

As a Barista, you'll have excellent product knowledge, a thorough understanding of espresso extraction and drink building techniques, and an ability to work with confidence and professionalism while exhibiting awesome customer service skills. You'll be able to engage with customers while maintaining speed, quality, consistency and cleanliness. You'll understand how to work with your teammates to prioritize and execute the needs of the shift.

As a new hire, you:

• Act as a key player in your cafe's effort to provide amazing customer experiences
• Greet, welcome, and assist all customers upon entry and throughout their visit
• Prepare and serve filter coffee, tea, non-espresso based drinks, and food according to Ceremony guidelines
• Accurately perform cashiering duties including sales, returns, exchanges, and cash handling
• Efficiently perform restocking, tidying, and cleaning duties
• Completion of daily and long-term checklists, meeting work quality standards set by Retail Manager
• Attend skill building classes to continuously enhance your own skill set
• Maintain knowledge of new coffees, seasonal items, and retail promotions
• Apply a "Get to Yes" philosophy in customer interactions
• Communicate important updates to Shift Leaders during shift changes

As a Certified Barista, you:

• Are able to work independently and share the bar effectively with other staff members
• Prepare and serve espresso and milk drinks according to Ceremony guidelines
• Help guide and support entry-level employees during their training phase

Ceremony Coffee is an equal opportunity employer that is actively building a workforce that reflects the diversity of the cities we live and operate in. As we work to become increasingly equitable, diverse, and inclusive, we strongly encourage applications from women, LGBTQ communities, and from Black, Indigenous, AAPI, and people of color communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Qualifications

• Proven customer service skills with a focus on client satisfaction
• Familiarity with POS systems
• Ability to handle cash and perform basic math calculations
• Understanding of food safety and handling practices
• Strong time management skills and ability to work in a fast-paced environment

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid sick time
• Paid training

Shift:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• How do you handle a disagreement with a customer or coworker?
• Why are you excited to work for Ceremony Coffee Roasters?
• What is your favorite thing about working in a customer facing environment?

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Annapolis, MD 21401: Relocate before starting work (Required)

Work Location: In person

Salary : $18