Cafe General Manager

Job Title: Retail Manager FLSA Classification: Exempt

Reports to: Director of Operations

Job Overview

The role of Café Manager is a challenging yet rewarding opportunity, requiring steadfast dedication to fulfill our commitment to customers and represent our products with excellence. As a pivotal decision-maker, you will lead our retail staff, directing café operations to achieve common objectives and goals.

Duties/Responsibilities

· Oversee recruiting, hiring, onboarding and professional development to ensure a passionate, engaged retail team

· Collaborate with training team to continually develop barista, foodservice and customer service skills

· Be a liaison to communicate company updates from the leadership team

· Cultivate community relationships with customers and retail team

· Be both a steward and an ambassador for Ceremony’s Shared Values: Quality, Integrity, and Community

· Establish a thorough working knowledge of all systems and oversee routine and periodic maintenance.

· Maintain equipment daily and schedule tech maintenance quarterly

· Ensure that daily and long-term checklists are completed, and accurate maintenance records are kept.

· Ensure that all aspects of food and drink preparation (employees, facilities, operations) adhere to Health Department and Ceremony standards

· Ensure that sanitation, training, maintenance, and record keeping requirements are met and that the space remains “health inspection ready” at all times

· Ensure security procedures are followed at opening/closing

· Oversee all scheduling – ensure proper staffing levels and adhere to labor targets

· Control product costs without sacrificing product quality or customer experience

· Conduct accurate monthly inventory of retail supplies

· Ensure that all inventory procedures are followed, including receiving, storing, stocking, and inventory adjustments

· Maintain stock of retail supplies and adjust pars seasonally

· Pursue growth strategies; make smart decisions while managing operations, labor, and inventory to exceed financial goals

· Schedule employees and ensure that shifts are filled appropriately in the event of employee absence

· Follow disciplinary procedures detailed in employee handbook

· Conduct regular performance check ins

· Establish regular communication channels with in-store team and conduct collaborative team meetings

· Accountable for upholding the company policies and procedures as approved by the leadership team.

· Perform other duties as assigned.

Qualifications & Skills

· 2 years of retail or café experience preferred

· Overt passion for people, service, and for specialty coffee

· Creating a collaborative environment of open communication and reciprocal feedback

· Strengths that include troubleshooting, problem solving, and ability to learn and implement new systems and methods

· Capable of maintaining calm while working quickly under pressure

· Refined attention to detail with clear written and verbal communication, good organization and time-management skills

· Ability to stand for extended periods of time, 8-12 hours and to perform a repetitive range of motion activities

· Reliable transportation

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Baltimore, MD 21201 (Required)

Ability to Relocate:

• Baltimore, MD 21201: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000