Director of Product - Cruise Itinerary Development

Who is Gohagan & Company?

For over 40 years, Gohagan & Company has been creating innovative, small-group, affinity travel programs for intellectually curious and discerning travelers. Our trips are focused on education and culture, carefully curated to delight the mind and ensure that the experience is a comprehensive one. We offer luxury land and cruise itineraries developed by a team of experts who bring decades of experience in planning travel programs around the globe. With deep relationships worldwide and a hard-working, travel-loving team, we continuously reimagine and deliver top quality experiences that our travelers will remember for a lifetime.

Job Summary

Gohagan & Company is seeking to add a Director of Product to our team.

This position adds value to the Gohagan & Company brand and extends our tradition of excellence by overseeing the development of unique, culturally and educationally focused cruises and tours for our clients and travelers. The position will manage a team of Product Managers who design, prepare and implement all components of high-end international ocean cruises, river cruises and land programs. In addition to day-to-day management of the team, the Director of Product will be responsible for owning Gohagan’s annual tour lineups, consistently driving the team forward across multiple years of development / operation and ensuring that all tours are developed and executed according to the company’s established product standards and USPs.

Essential Job Functions :

• Develop, curate and manage annual tour lineups which include a variety of domestic / international destinations, product types and styles.
• Lead team of Product Managers in day-to-day operations and specifically the building, implementation and continuous improvement of detailed itineraries including accommodations, sailing schedules and excursions.
• Maintain strong relationships with international suppliers including cruise lines, hotels, Destination Management Companies, and more to produce and deliver the best programs in the best destinations with the best partners.
• Ensure consistency in the delivery of the traveler experience across all international programs.
• Assist in review of post-tour reports and implementation of continuous change for consistent improvement in tour satisfaction, net promoter score and other relevant metrics.
• Assist in organization and scheduling of Product milestones.
• Lead weekly team meetings, solve day-to-day problems and ensure the team is on track.
• Support the delivery of accurate and appropriate information internally to support promotional and operational activities.
• Responsible for accuracy of information across internal systems and external-facing documents, promotions, etc.
• Negotiate and contract with international suppliers.
• Own program-level P&Ls, reviewing and approving program costing for accuracy.
• Collaborate across departments, including Sales, Marketing, Operations and Customer Service to ensure timely and accurate diffusion of information.
• Consistent reporting and communication to the Executive Leadership Team.

What you bring :

Special Requirements :

What you can expect :

Personal Characteristics :

Benefits :

Gohagan & Company works hard to embrace diversity and inclusion and encourages everyone to bring their authentic selves to work every day. We offer a variety of benefits to our associates :

Compensation :

The salary for our roles depends on circumstances, including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus, incentives, or commission.

Being you at Gohagan & Company :

Gohagan is an Equal Employment Opportunity Employer. The Company's policy is not to discriminate against any applicant or Associates based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Gohagan also prohibits harassment of applicants or Associates based on any of these protected categories. It is also Gohagan's policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.