What are the responsibilities and job description for the Customer Service Representative position at Certified Appliance Parts?
Who We Are & What Sets Us Apart
At Certified Appliance Parts, we are a premier appliance parts distributor, specializing in providing high-quality replacement parts to independent service technicians and repair professionals. With a deep inventory, industry expertise, and a commitment to exceptional service, we help our customers find the right part quickly and accurately to minimize downtime and ensure fast repairs.
What sets us apart?
✔ Expert product knowledge – We understand parts, schematics, and serial number lookups better than anyone.
✔Fast, reliable service – Our inside sales team provides real-time support, ensuring technicians get what they need, when they need it.
✔ Commitment to customer success – We don’t just sell parts—we solve problems and build lasting relationships with our customers.
What It Takes to Succeed in This Role
A successful Inside Sales Representative at Certified Appliance Parts is someone who thrives in a fast-paced, customer-focused environment. This role requires a combination of technical knowledge, strong communication skills, and the ability to multi-task under pressure.
Essential Qualities of a High-Performing Inside Sales Representative
1. Product & Technical Knowledge
- Understands parts, schematics, and serial number lookups.
- Knows product compatibility and can recommend alternatives.
- Troubleshoots with technicians to identify the right part for the repair.
2. Customer Service Excellence
- Approaches every interaction with patience and a helpful attitude.
- Communicates clearly, ensuring technicians understand part details, availability, and ordering processes.
- Recognizes the urgency of service requests and works efficiently to meet customer needs.
3. Accuracy & Attention to Detail
- Ensures correct part selection to minimize returns and delays.
- Cross-references serial numbers, model numbers, and schematics to verify orders.
- Tracks previous customer orders for quick reordering and troubleshooting.
4. Speed & Efficiency
- Quickly navigates parts lookup systems to find the right solution.
- Handles multiple inquiries at once while maintaining accuracy.
- Provides real-time stock availability and lead times.
5. Sales & Relationship Building
- Recommends commonly replaced components to help technicians complete repairs efficiently.
- Follows up on inquiries and orders, keeping customers informed.
- Builds trust and long-term relationships
6. Teamwork & Adaptability
- Collaborates with the warehouse and shipping teams to ensure seamless fulfillment.
- Adapts to new systems, product updates, and inventory changes.
- Problem-solves effectively, especially in high-pressure situations.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintain accurate data entry and documentation for customer interactions.
- Utilize effective communication skills to assist clients and ensure satisfaction.
- Engage in outbound calling to follow up with customers.
- Collaborate with team members to enhance service delivery and improve customer experiences.
Key Qualifications:
Experience in parts distribution, appliance repair, or a related technical field is highly preferred.
Ability to read schematics and look up parts by serial number to ensure accuracy.
Strong customer service skills, with the ability to assist technicians quickly and efficiently.
Attention to detail to minimize order errors and ensure the correct parts are provided the first time.
Excellent problem-solving skills, with the ability to troubleshoot and recommend solutions.
Ability to work in a fast-paced environment, handling multiple inquiries and orders at once.
Familiarity with inventory systems and order processing software is a plus.
Why Join Our Team?
At Certified Appliance Parts, we offer more than just a job—we provide a career in a growing industry, competitive compensation, and a chance to work with a team that values expertise, efficiency, and customer success. If you’re passionate about technical problem-solving, customer service, and inside sales, we’d love to hear from you!
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Morning shift
Ability to Relocate:
- Milford, MA 01757: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $23