What are the responsibilities and job description for the Dispatcher position at Certified Aviation Services Llc?
Position Summary:
As an Aircraft Maintenance Dispatcher, you will collaborate with our station clientele to ensure timely and effective maintenance duties are delegated, scheduled, and adhered to. You will directly impact on the clienteles aircraft needs by ensuring maintenance completion and on-time departures are delivered by CAS.
Duties and Responsibilities:
Plans, organizes, and manages internal crew scheduling to cohere with flight arrivals.
Maintain operational reliability.
Establish and maintain a professional rapport with Organization clientele.
Implement and coordinate emergency procedures in case of incident involving aircraft arrival delays, manpower shortage, or absenteeism.
Strong attention to detail and constant awareness of personnel on shift and flight arrivals
Maintaining and reviewing computerized or manual records of items as assigned
Track data use agreements.
Review tool and equipment inventory
Help maintain oversight and coordination across scheduled maintenance
Assist in the maintenance of resources, such as resumes, training and project descriptions
Input progress updates on maintenance schedules
Process electronic timecards for the LAX team
Collect, organize and distribute project close-out documents
Facilitate the distribution of necessary documentation, plans, and reports as required
Assist other team members: such as shipping, receiving, inventory, procurement and any general office administration
Assist HR with hiring and onboarding of team members, including facilitating DOD Security Clearance process
Communicate with clear direction.
Support, relate, and strengthen the mission, values, and culture of CAS.
Other responsibilities as needed.
Minimum Qualifications, Skills, and Abilities:
Scheduling: MUST be able to cover the night shift from 2200-0600.
High School Diploma or Equivalent Required
Must be a US citizen and legally authorized to work in the country in which the position is located
Must possess and maintain a valid Driver License and a record that meets CAS insurance standards
Knowledge and understanding of Business Aviation, FAA regulation, and aircraft maintenance.
2 Years related experience preferred.
Thorough knowledge and advanced experience with Microsoft Word, Excel, Project, Access and PowerPoint
Excellent Communication Skills both verbal and written. Knowledge of and basic ability to speak the English language, spelling, punctuation, and sentence structure are essential.
Experience in call and email handling.
Strong project management and organizational skills. Attention to detail. Self-starter. Ability to multi-task and prioritize.
Familiarity with contract documents and terms, with an ability to identify and summarize material terms
Incredible organizational skills,
Time management with attention to detail.
Strong work ethic and positive attitude. Has Initiative. Is creative, flexible, enthusiastic and innovative team player
Ability to interact on a professional level with internal and external business partner
Effective time management. Ability to work independently, and follow through to completion in a timely and efficient manner
Pro-active. Great customer service abilities. Process oriented. Good judgment with the ability to make timely and sound decisions
Ability to establish work priorities, decision-making, and producing effective performance.
Energetic and Tenacious attitude
Strong interpersonal skills