What are the responsibilities and job description for the Service Advisor position at Certified Benz & Beemer?
As a Service Advisor at Certified Benz & Beemer, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others and can make over $100,000 per year.
Are you looking for a challenging and rewarding opportunity? Certified Benz & Beemer ("CBB") is a family-owned luxury pre-owned dealership celebrating its 15th year as Arizona's premier luxury pre-owned automobile dealer.
Certified Benz & Beemer has a generous pay plan, flexible work schedule, beautiful state-of-the-art facility and offer and professional, friendly, upbeat atmosphere that you won't find in a work environment elsewhere.
CBB is very proud to have received approximately 10,000 reviews on DealerRater.com in which over 99% are positive. That is why CBB has been named the No.1 Independent Dealer of Arizona for 2012, 2014, 2016, 2017, 2018, 2019, 2020 and 2021 by DealerRater.com for superior customer satisfaction. In fact, CBB was honored by being named the No. 1 Independent Dealer for the entire USA in 2013!
Pay Range: Earn up to $100K / Year or more!
What We Offer
- Health & Dental Insurance Benefits
- Paid Vacation
- Family-owned dealership of 15 years
- Flexible work scheduling
- Bonuses
- Opportunity for career growth and progression
Service Advisor Responsibilities
- Oversee flow of the drive lane. Ensure that customers receive prompt, courteous, and effective service.
- Maintain consistent communication with customers
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
Service Advisor Qualifications
- At least three (3) years experience as a Service Advisor required for the position
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $100,000
