What are the responsibilities and job description for the Product Evaluation Lead position at Certified Group- FSNS?
Job Description
Job Description
JOB SUMMARY
The function of this job is to perform and lead product evaluations. The position will ensure evaluations are performed to client specifications. Position ensures excellent customer service by providing timely completions of Certificates of Analysis and answering customer communications. This role may have supervisory responsibilities.
ESSENTIAL RESPONSIBILITIES
- Interact with product evaluation clients and ensure satisfaction with excellent customer service and meeting turn around
- Coordinate product orders and pickups from distribution centers
- Create Certificates of Analysis and collecting critical data
- Complete data transfers and adhering to client specifications
- Complete tasks as assigned by management to include special projects or process improvement
- Participate and contribute in manager meetings to improve overall execution and efficiency of the product evaluations
- Develop, record, maintain and provide summaries of labor and supplies utilized to conduct the various product evaluations for each customer
- Serve as a resource for the team members
- Lead responsibilities include :
- Managing employee schedule
- Organizing workflow and processes
- Ensuring the team is consistently delivering on expectations and meeting quality requirements
- Acting as example to all team members to ensure a high level of confidence
- Facilitating team collaboration, problem solving, and customer communication
- Follow and direct team members in adherence to FSNS Quality programs including training records
- Independently pursue an assigned series of processes, procedures, or techniques in accordance with FSNS policies / procedures and customer requirements.
- Maintain laboratory condition, to include equipment, supplies, quality assurance programs, and accurate records throughout all procedures
- Maintain a neat, safe, and hygienic test kitchen
- Perform all activities in a neat, safe, hygienic, and efficient manner
- Share information in an open and timely manner
- Responsible for the safety of oneself and others working within their area
- Responsible for the completion of required training
OTHER DUTIES
Branch Safety Coordinator Duties (IF ASSIGNED) :
SUPERVISORY RESPONSIBILITIES
MINIMUM QUALIFICATIONS
KNOWLEDGE, SKILLS, and ABILITIES
To perform the job successfully, an individual should demonstrate the following :
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. FSNS complies with its reasonable accommodation obligations under the Americans with Disabilities Act and state law.
Safety :
PROFICIENCY REQUIREMENTS
Employees in this role will be evaluated after 90 calendar days from date of hire and annually thereafter based on the following proficiencies :
