Logistics Supervisor

Certified Group is committed to delivering expert solutions and quality testing our customers can feel confident in - on time, every time - so the world can trust in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries.

We have embarked on an important journey to unify and strengthen our culture by living these core values : Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team - including believing in you!

JOB SUMMARY

The Logistics Supervisor is responsible for providing supervision and direction to the traffic team, as well as, scheduling and dispatching routes, picking-up client samples, maintaining an account of company property, and performing courier and clerical support duties. The Supervisor will oversee a team of Courier Drivers who provide pick-up services, as well as routine and non-routine samplings to clients throughout their designated region.

ESSENTIAL RESPONSIBILITIES

• Provide first line supervision for our team of couriers.
• Maintain courier programs and ensure adherence to process and procedures.
• Provide training and performance expectations for team members - e.g. SOP's, sampling plans and techniques (aseptic, coring, collection, swabbing,) proper sanitation and sample storage, etc.
• Ensure couriers maintain the highest level of professionalism and customer service.
• Plan and schedule pick-up routes to ensure efficient services to our clients.
• Review courier work product to ensure that collections and deliveries are completed according to specification requirements; Certified, Client, and FDA Standard Operating Procedures.
• Assess current courier policy and practices and determine best practice.
• Maintain vehicle and all other property of Certified Laboratories assigned to couriers.
• Maintain Enterprise Fleet maintenance and gas receipt records.
• Keep accurate records of vehicle maintenance to ensure timely and routine preventive maintenance.
• Audit vehicle service and maintenance records to make sure vehicles are maintained in a clean roadworthy condition.
• Report to Traffic Manager, any and all problems with vehicle or assigned equipment.
• Periodically drive routes and pick-up samples from clients using Certified Laboratories Standard Operating Procedures.
• Schedule and conduct operational meetings with Administrative and Laboratory supervisors.
• Maintain on-going communication with team members.
• Schedule and conduct monthly individual courier meetings and weekly department meetings.
• Complete 30-day and 90-day performance reviews and conduct annual performance reviews.
• Responsible for clearing exceptions, updating timecards in Paycom.
• Other duties as required.

MINIMUM QUALIFICATIONS

PHYSICAL DEMANDS

Benefits :

Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.