IT Business Systems Manager

Description

JOB PURPOSE or JOB SUMMARY:

The role of the Manager of Business Systems is to plan, coordinate, and supervise all activities related to the implementation, maintenance, and support of software applications. This position will oversee all aspects of software life cycles, including installation, maintenance, upgrades, customizations, and third-party integrations of core systems. They also manage the implementation of critical changes that enable improvements to processes, services, and functionality.

This stakeholder-facing role requires setting and managing expectations within the business and driving the IT team to achieve those expectations to a high standard.

As a core function, they will be the liaison between business operations functional groups to ensure the Company’s portfolio of Enterprise, SaaS, and custom-built applications are maintained to meet business functional needs, including user training and support.

ESSENTIAL DUTIES and RESPONSIBILITIES:

The Manager of IT – Business System has overall ownership and technical accountability for all business applications related to the core ERPs, including custom-built tools and websites and integration with third-party applications.

In the technical area, the Manager of IT Business Systems will be the Subject Matter Expert supporting manufacturing systems, including hands-on involvement in supporting existing systems and determining new functionality needs.

They will coordinate with the Data/Business Intelligence team on reporting tools and processes (Power BI, Data Warehouse).

DETAILED JOB RESPONSIBILITIES:

Service Management

• Manages and participates in developing and implementing goals, objectives, policies, and priorities for assigned programs. Recommends and administers policies and procedures.
• Work within the organization to identify the company's future software needs, considering external demands from Customers, Suppliers, and Consumers.
• Plans, coordinates, and reviews the work plan for assigned staff; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.
• Participate in the Service Management process and take ownership of major incidents related to Applications to ensure coordination of resolving parties, effective communication with stakeholders, and post-incident review.

Technical

• Work within the organization to identify the company's future software needs, considering external demands from Customers, Suppliers, and Consumers.
• Participate in designing systems for optimum performance, troubleshooting and problem resolution, and maintaining system architecture documentation.
• Manage the change control management process of future changes, releases, updates, and enhancements for core systems.
• Participate in Disaster Recovery (DR) and Business Continuity Plan (BCP) discussions, planning, and exercises.
• Document integration, database, and communication processes as developed and enhanced.

Performance & Quality

• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion on time.
• Effectively manage staff, including recruitment, mentoring, training, target setting, and performance assessment.
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.

This job description does not state or imply that these are the only duties this role will perform. They will be required to follow instructions and perform any other duties their supervisor requests.

WORKING RELATIONSHIPS:

The Manager of IT – Business Systems will report directly to the VP of IT / Head of IT and may have the Business Systems team as direct reports.

This role may have several direct reports, including ERP/Application Administrators, Business Analysts, and Technical Trainers.

This role will interact directly with department heads throughout the company to ensure IT meets the expected service levels. They will also interact with vendors and service providers.

COMPETENCIES:

• Prior functional experience as a software developer, business analyst, and/or project manager.
• Business knowledge of finance, distribution, and transportation functions/processes preferred.
• Knowledge of process and project management.
• Strong functional, analytical, presentation, documentation, training, customer relationship, and interpersonal skills.
• Excellent communication, planning, and organization skills.
• Ability to handle multiple assignments concurrently.

Requirements

QUALIFICATIONS:

Education/Experience

• BA/BS (or equivalent) in Information Technology or related discipline preferred.
• Experience with databases, particularly Microsoft SQL Server.
• 5 years of experience as an enterprise-grade ERP Administrator.
• 5 Experience in manufacturing and distribution.
• Experience with Mid-market ERPs, preferably Infor’s M3, but also helpful Epicor’s P21, Kinetic, Prelude and/or Aptean’s TCM. 
• Able to demonstrate the ability to undertake the above responsibilities.
• Experienced with software lifecycles best practices such as unit testing, automated regression testing, and code management.
• Experience managing 3rd parties and 3rd party SaaS.

Licenses/Credentials/Certifications

• Project Management certifications a plus (PMP, MPM).

Benefits:

• Health Insurance
• Dental Insurance
• Flexible spending account with employer contribution
• Health savings account with employer contribution
• Life Insurance
• Pet Insurance
• Employer-paid short-term disability and long-term disability
• 401(k) matching
• Identity theft protection
• Internal Company Wellness Program with ability to earn discount off employee rate
• Paid time off (PTO) and Birthday PTO
• Employee Assistance Program
• Tuition reimbursement
• Vision Insurance

"We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law."

Salary : $110,000 - $125,000