What are the responsibilities and job description for the IT Technician II position at Certified Power?
Description
JOB PURPOSE or JOB SUMMARY:
The IT Technician II helps maintain IT infrastructure environment in addition to providing end user support Including and not limited to workstations, software, and peripherals. They contribute to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability. They receive direction from IT Service Manager to prioritize IT and business needs.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Ticket triage & support
- Support local and remote team members.
- O365 Administration
- Desktop and VoIP setup
- Active directory Administration
- User Add moves and changes.
- Provide hardware and software support.
- Tier 1 ticket ownership and resolution
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
COMPETENCIES:
- Effective communication and technical documentation.
- Excellent customer service skills.
- Maintain, Create, and follow processes and technical documentation.
- Perform administration activities such as creating, modifying, and deleting users and or group policies.
- Effective hardware, software, and OS troubleshooting skills.
- Requires high level skill set with a developed proficiency within discipline.
- Works with moderate supervision with latitude for independent judgment.
QUALIFICATIONS:
PHYSICAL AND MENTAL DEMANDS:
- While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls.
- Frequently required to sit at a desk/workstation for extended periods of time.
- The employee must occasionally lift up to 30 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
WORKING ENVIRONMENT:
- Office hours average 40 per week; may require additional hours including evening and weekends depending on business needs.
- Work typically performed in an indoor office setting.
- Standard business hours are 8:00 a.m. to 5:00 p.m. and/or as aligned with manager and site needs. Remote work arrangements applicable as approved by manager.
Travel
- Minimal travel required – up to 10%
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Requirements
Education/Experience
- 3 Years of help desk support or 2-year technical degree.
Licenses/Credentials/Certifications
- CompTIA, MCP, O365
Benefits:
Health Insurance
Dental Insurance
Flexible spending account with employer contribution
Health savings account with employer contribution
Life insurance
Pet insurance
Employer-paid short-term disability and long-term disabilities
401(k) matching
Identity theft protection
Interna Company Wellness Program with the ability to earn discounts off employee rate
Paid time off (PTO) and Birthday PTO
Employee Assistance Program
Tuition reimbursement Vision Insurance
Salary : $65,000 - $75,000
