Service advisor

Certified Transmission is looking for a service advisor to join our team. We're not your average repair shop – we are committed to providing the best customer service in the industry.

At Certified Transmission, we pride ourselves on our professional approach. Our goal is to ensure every customer receives exceptional service, helping them and their families get where they need to go with confidence.

Our shop operates like a well-oiled machine. We believe in teamwork and collaboration to keep everything running smoothly. Of course, there are occasional challenges – like wrong parts being delivered – but we always come together as a team to solve problems and ensure we do what's best for the customer. If you thrive in a supportive, team-oriented environment, we'd love to have you join us!

What to expect as a service advisor:

• Monday – Friday (no nights or weekends)
• 7:30am – 6pm
• Hourly pay PLUS commission
• Benefits available: medical, dental, vision, 401k, paid holidays & vacation time

Responsibilities of the service advisor include:

• Greet customers with friendly, professional demeanor, whether on the phone or in person. Listen to customer concerns, gather necessary information, and schedule appointments.
• Discuss the customer’s vehicle issues, provide clear explanations of recommended services, obtain approval for inspections/repairs, and ensure they understand all procedures and costs before proceeding.
• Present all alternatives to customers, offering solutions while maintaining service quality. Close the sale professionally and follow company procedures for all transactions.
• Keep customers informed of the progress of their vehicle service. Never over-promise; always deliver on your commitments.
• Complete intake paperwork, review invoices, collect payments, explain warranty options, and ensure all customer documents are properly signed and processed.
• Assist in organizing workflow for technicians and ensure the work environment is professional, respectful, and productive.
• Adhere to all company policies, safety procedures, and legal regulations, and stay up to date on all required paperwork.

Preferred qualifications of the service advisor:

• 2 years of experience as an automotive service advisor or service writer
• Ability to explain technical issues and repair options clearly to customers

At Certified Transmission, we treat our customers and our team with the utmost respect. We foster an environment where teamwork and communication thrive, ensuring everything runs smoothly. If you are passionate about delivering exceptional service and working as part of a dedicated team, we want to hear from you!

Apply today and become part of a company that values professionalism, customer satisfaction, and employee growth.

Job Type: Full-time

Pay: $90,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• No nights

Work Days:

• Monday to Friday
• No weekends

Application Question(s):

• Have you been on a commission based pay plan?

Ability to Commute:

• Omaha, NE 68106 (Required)

Ability to Relocate:

• Omaha, NE 68106: Relocate before starting work (Required)

Work Location: In person

Salary : $90,000 - $130,000