What are the responsibilities and job description for the Customer Support Associate position at Cerulean Consulting?
Are you looking for a rewarding challenge? We’re seeking a Customer Support Associate to join our reputable team! Our Customer Support Associates strive to make a difference in the local community and are eager to shape the future. We have the privilege of working with large telecommunications clients that grant access to internet and wireless plans and devices. If you’re looking for a meaningful career that’s more than a job, our Customer Support Associate role is for you!
Customer Support Associate Responsibilities:
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Customer Support Associate Responsibilities:
- Contribute to outreach initiatives and promote enrollment programs to potential customers by directly engaging with members of the community
- Support customers by providing information about enrollment prerequisites, processes, and available services
- Review and verify customer eligibility based on specific criteria, such as age, income, or enrollment prerequisites
- Ensure applications are input into our system correctly and the required supporting materials are provided
- Adhere to compliance protocol and maintain professionalism at all times
- Collaborate with the Customer Support Associate team to evaluate the efficiency of enrollment programs and recommend enhancements as needed
- High school diploma or equivalent preferred
- Previous background in sales, community outreach, or a customer-facing role
- Confident in engaging directly with community members and effectively presenting information to potential customers
- Passionate about helping others and eager to make a difference in the community
- Comfortable working independently or as part of a team
- Ability to work in a fast-paced environment
- Ability to work a flexible schedule as needed, including evenings and weekends
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