Rehab Liaison

Summary

This position is a long-term temporary position to assist both management and residents while going thru the Rehab process. These are additional services provided by CCF Property Management. The duties will be a mixture of routine and unexpected in nature. The person who fills this position needs to be thorough and able to plan ahead. They need to be able to problem solve without much oversight. This person needs good communication skills and a boldness while cooperating with multiple departments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Attend weekly construction meetings with Management, Development and Greenfield Construction.
• Meet with tenants 4-6 weeks prior to their phase, provide thorough instructions answer questions, Inspect units for pest extermination and assess how many boxes needed
• Order packing materials 6 weeks prior to move
• Pass out boxes 4 weeks prior to move –
• Inspect the units 2 weeks after you give them the boxes to make sure that they are starting to pack
• One final inspection in the morning the day before move-out, if they are still not done, give them a deadline. Nobody should be packing the day of move-out; it will slow down the POD packing.
• Submit voucher requests to AP, if necessary –
• Schedule moving company
• Make arrangements for pets
• Schedule extermination of PODS
• Register families with Hotel –
• Hotel coordination requires a lot of relationship building before the rehab starts. Make sure to find a reliable hotel with an Owner that is willing to work with a fluid situation.
• Create a list of each phase and size of household.
• Visit the hotel, meet with the owner so that they understand our needs and we could have a flow of invoices and checks that worked for both our Accounting team and the Hotel.
• Meet with tenants the day of move out
• Stay with tenant while belongings are moved to POD
• Walk the unit with tenant after it is empty
• Make sure tenant has medicine, medical equipment, family heirlooms, kitchenware etc with them
• Have tenant sign paperwork
• Give tenant checks for food, if necessary
• Confer with Construction to make sure things are on schedule.
• Walk units with Construction and do punch list on Tuesday before MI and again on Thursday before MI
• Meet with tenants the day of move in
• Walk unit with resident and have them sign unit inspection form
• Stay with tenant while furniture is moved back into unit
• Have tenant sign paperwork and get keys
• Give copy of Unit Inspection to Management for them to put in the Tenant file
• Schedule extermination of PODs again on the day the PODS are emptied
• Make corrections to files as directed by Compliance during Rehab and MI/MO’s.

Repeat each cycle of Rehab Phase

While this list of duties is extensive it is not exhaustive. There may be additional services provided by CCF Property Management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excel
• Word
• Outlook
• Good communication skills
• Customer Service
• Organized
• Able to work with little oversight