Customer Service

CET2, LLC is looking for a customer service representative to join our team in our Florissant, Missouri office.

This person will drive customer satisfaction by fielding inquiries, qualifying applicants, and addressing pain points through excellent communication.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound and outbound customer communications - Answer incoming calls and make outbound calls to address customer questions, requests and issues.
• Consult on customer success - Advise and assist customers to successfully complete their online applications.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate and up-to-date.
• Track interactions in CRM - Record customers interactions in internal systems for transparency, accuracy and accountability.

Requirements:

• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Computer skills: Ability to navigate multiple screens at once.
• Customer service experience is a plus
• Call Center experience is a plus
• ** While experience is a plus, it is not necessary as we have PAID on the job training!

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