What are the responsibilities and job description for the Client Support Specialist position at Cetera Financial Group?
We are looking for a dedicated Client Support Specialist to enhance the efficiency of our Financial Advisors' investment practices while providing exceptional service to our clients. In this role, you will work closely with Registered Representatives to manage client paperwork, facilitate financial transactions, nurture client relationships, and communicate effectively with clients and financial institutions. This is a fantastic opportunity for those looking to start a rewarding career in the financial services industry, with avenues for growth and the potential to obtain licenses such as Insurance, FINRA Series 7, and 66 or 63 / 65 combo.
Responsibilities :
- Serve as a vital link between registered representatives and their clients.
- Manage phone communications, appointment scheduling, and preparation of materials for client meetings.
- Assist registered representatives with client presentations by preparing illustrations, reports, and visual aids.
- Handle client documentation and follow-up activities to support registered representatives.
- Engage with clients through phone calls, virtual meetings, and in-person sessions to meet their service needs.
- Plan and coordinate client events and related follow-up activities.
- Maintain comprehensive client records in compliance with corporate standards.
- Proactively reach out to clients and registered representatives about important deadlines, such as RMDs and quarterly / annual reviews.
- Take ownership of client inquiries, collaborating with internal departments to ensure timely responses.
- Guide clients on available account services, features, and emerging technologies.
- Participate in corporate training on new technologies and follow their implementation guidelines diligently.
- Ensure adherence to compliance protocols, documenting client communications accurately in systems like AdviceWorks / SmartWorks and Redtail.
- Collaborate with Advisors during weekly meetings to enhance their business planning, marketing strategies, and client communication efforts.
Qualifications :
Preferred Qualifications :
