What are the responsibilities and job description for the Specialty Operations Supervisor position at Cetera Financial Group?
Cetera Financial Group is looking for an Advisory Operations Leader supporting our Fee For Service Operations team. The Advisory Operations Supervisor will be responsible for providing back officeoperational support to our Financial Professionals via our Fee For Service operations platform.This is an exciting role to join our team to lead a team and provide solutions support within Fee For Service Operations in a fast-paced environment and world class red-carpet service to our clients. This is HYBRID role reporting out of our El Segundo, Des Moines, or St. Cloud office.
What you will do
- Understand advisors, their staff, and their Fee For Service / Financial Planning business.
- Lead a team that owns the operational process for Fee for Service / Financial Planning. Help Advisors navigate on the operational requirements for Fee for Service / Financial Planning business – becoming a Subject Matter Expert around topics such as New Plan documentation, existing plan documentation and maintenance requirements for Fee for Service Plans / Financial Plans.
- Work with our Digital Solutions department and Fee For Service / Financial Planning program manager and Advisory Compliance around the Fee For Service / Financial Planning products.
- Familiarity with AdvicePay, Docupace (or any type of Client Records Management system), Netx360, Salesforce, Microsoft Office
- Work closely with other teams across the organization to achieve win-win outcomes for our Advisors. This will include the custodial, Supervision / Compliance, technology, Advisory Billing & Reporting Team, Investment Solutions Team, etc.
- Ability to manage escalated items that need manager intervention.
- Capability to exercise significant discretion and independent judgment by formulating and implementing management policies and operating practices.
- Report key Fee for Service / Financial Planning operational related metrics.
- Provide coaching to associates on processing quality, handling difficult cases when dealing with Financial Professionals, career growth, etc.
What you need to have :
LI-HYBRID
