What are the responsibilities and job description for the Demand Fulfillment Specialist Retail position at Ceva Animal Health, LLC?
Demand Fulfillment Specialist Retail
The success of a company depends on the passionate people we partner with.
Together, let's share our talents.
As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.
We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.
Indeed, Our "Together, Beyond Animal Health" vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.
As part of our "Diversity, Equity and Inclusion" policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.
Your
missions :
Demand Fulllment Specialist
Location: Durham, NC
MONDAY-FRIDAY 7:30AM-4:30PM
The Demand Fulfillment Specialist (DFS) coordinates all aspects of the order process with distributor, pet retail and key account customers which includes entry, invoicing, returns and applicable communications to inform the customer of order fulfillment statuses. The DFS will also support commercial operations functions for Companion Animal. The DFS will track customer service levels including On Time in Full and Right First Time measurements to ensure Ceva achieves the highest level of customer satisfaction.
Order Entry and Commercial Support
- Orders and Inquiries: Placing and auditing orders for distribution and company accounts within accepted time frames. Answers all inquiries within dened KPI levels set by Ceva.
- Manage required tasks associated with accounts: invoicing, damage claims, entering and updating customer accounts or information for Sales, Supply Chain and Quality.
- Process returns: Issuing RMAs and call tags, handling damage and shortage claims, and other returns, including stock reception, billing and/or crediting, and shipping replacement goods. Maintains "Proof of Destruction forms" for non- inventory returns.
- Proactively informs customers of backorders, discontinued SKU's, and order statuses.
- Report and record information as dened by management, including notication of appropriate parties.
- Assist DFS Team Lead with special projects as needed including audits, research, etc.
- Assist National Account Managers, Area Managers, Regional Managers, Territory Managers and Inside Sales and Supply Chain with follow-up information as needed for related items.
- Assist Sales, Marketing, Finance, I.T. and Operations with tasks as needed.
Analysis and Order Prioritization
- Tracks shipping issues, On Time in Full, Same Day Service and Right First Time levels.
- Communicates orders and items for warehouse release and tracking; ensuring that orders are communicated correctly, processed, shipped and invoiced in a timely fashion. The DFS assists in communicating order priorities set by the DFS Team Lead and Commercial Operations Management, as well as ensuring orders are lled within the expected lead times to the customer.
Core Competencies:
- Shape solutions out of complexity - Work to evolve immediate environment
- Client focus - Make sure needs and requests are treated equally and in a positive way
- Collaborate with empathy - Fully takes part in the working group to share information, listens to others and have a clear idea of the decisions taken
- Engage and develop - Open to share knowledge and to receive feedback from others
- Drive ambition and accountability - Ensure accuracy of work the use of KPI's and a responsible commitment
- Inuence others -Show structure and condence while speaking
Qualications and Skills:
- Outstanding communication skills, verbal and written
- Excellent Computer (ERP Systems such as JDE, Excel, Office, Adobe, Gmail or Google platform experience strongly preferred)
- Amazon 1P and 3P Experience a plus
- Efficiency - Must be efficient with computer programs and follow-up communications
- Time Management - Able to prioritize and deliver on multiple tasks
- Analytical Skills
- Teamwork
- Planning
- Problem Solving and Process Improvement
Qualifications:
- Education - High School Diploma or GED
- Work Experience - 1-3 years of Proven Customer Service Experience
- Must pass a background check and drug screening
*VEVRAA Federal Contractor **Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.
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Your profile :
Qualifications:
- Education - High School Diploma or GED
- Work Experience - 1-3 years of Proven Customer Service Experience
- Must pass a background check and drug screening
