Guest Services Manager

An international, top Am Law 50 firm seeks to welcome a Guest Services Manager to their NYC office

Schedule: 5 days per week in office

Salary: up to $135k, bonus eligible

Location: Midtown

Qualifications:

• College degree (required);
• 4 years prior work experience in a similar role; law firm, hospilality, or corporate background
• Present overall professional appearance and attitude always.

The Manager, Guest Services ensures an exceptional front of office experience for every visitor. An additional focus of this role includes the planning and execution of local office meetings and events through effective project management. This highly client-facing role requires an engaging, cheerful, helpful, resourceful, and confident demeanor while ensuring the quality and efficiency of the lobby and reception area, and in producing high caliber internal office events.

Overall, this position continuously offers the highest level of service to all clients, visitors, and employees, maintaining a professional image and providing prompt, courteous, and efficient service, and support.

In this capacity, the Manager, Guest Services will:

• Provides 5-star customer service to clients, visitors, and internal personnel in all forms of communication;
• Professionally greets and welcomes all visitors and personnel entering the office;
• Receives and catalogs guest information, informs appropriate personnel that their guest has arrived, and/or provides escort to reserved meeting rooms;
• Maintains building security by receiving guests and alerting associated client host, coordinating with building security when necessary, and assigning appropriate access to internal work areas if required;
• Collaborates with local Facilities team to investigate issues related to building access cards, turnstile, and traffic flow;
• Fields questions about cloak room and storage, Administrative and Office Services support, and other common inquiries;
• Directs appropriate requests to building maintenance, office administration teams or departments;
• Collaborate with management team on the creation and implementation of front of house and event planning best practices, including documentation;
• Collaborates with other team members who support the front of office experience and cross-trains staff and back-up on standard operating procedures and best practices;
• Arranges car/limo services when requested;
• Assists with restaurant recommendations and reservations;
• Provides directions to nearby attractions, restaurants, airports, etc.;
• Ensures efficient management of temporary building key cards and collection;
• Requests maintenance service when required;
• Ensures reception area is always clean, pleasant, and comfortable;
• Directs package deliveries to designated receiving area;
• Builds professional relationships with customers and other teams;
• Maintains professionalism and composure when interacting with all visitors and personnel; and
• Determines what additional support is needed when handling sensitive inquiries.

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

Eligible employees can participate in the Firm’s comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
• Flexible Spending Account and Health Savings Account
• Healthcare Concierge and Advocacy
• Lifestyle Spending Account
• Voluntary 401(k) Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO Program
• Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation and Commuter Benefits
• International Travel Insurance
• Auto/Home/Pet Insurance
• Prepaid Legal Insurance
• Employee Discounts
• And More!