Customer Service Representative

CF Logistics, the logistics division of Giorgio Fresh Co. located in Toughkenamon, Pa. is seeking a Customer Service Representative who you will serve as the primary point of contact for our customers. Your responsibilities will include handling inquiries, resolving issues, and providing comprehensive information about our services to ensure a positive customer experience. Your role is crucial in maintaining high levels of customer satisfaction and loyalty.

Key Responsibilities:

• Customer Interaction:
• Respond to customer inquiries via phone and email in a professional and courteous manner.
• Handle and resolve customer complaints and concerns promptly and effectively.
• Issue Resolution:
• Investigate and resolve customer issues by researching and analyzing information.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Order Processing:
• Enter customer orders and schedule appointments for deliveries.
• Ensure that orders are processed accurately and efficiently.
• Reporting:
• Generate various reports for dispatch and management, as well as updating shared sheets daily.
• Team Collaboration:
• Work closely with other team members and departments to ensure a cohesive customer experience.
• Participate in training sessions and team meetings to enhance skills and knowledge.

Qualifications:

• Previous customer service experience is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $15