Training QAA Positions at $19.50/Hr. + Benefits in South Bend, IN

Training QAA Positions at $19.50/Hr. PLUS Benefits Immediately Located in South Bend, Indiana!!!

About Us

Our reputation is in our name: CFA Staffing - Customer - First - Always. CFA Staffing is a certified, female minority owned staffing service putting thousands of employees to work annually. We focus on light industrial, warehouse, clerical and technical staffing.

Position Overview

Our client is seeking to fill 6 Training QAA Positions located at their call center in South Bend, Indiana. These are full-time positions working Monday through Friday 8:00am-4:30pm. These positions will start ASAP at the call center located in South Bend, IN (401 E. Colfax Avenue).

THESE POSITIONS ARE NOT REMOTE POSITIONS – YOU WILL BE WORKING IN THE CALL CENTER AT THE LOCATION IN SOUTH BEND, INDIANA.

THE PAY RATE IS $19.50/HR. PLUS BENEFITS IMMEDIATELY INCLUDING PAID HOLIDAYS, FLOATING HOLIDAY, PAID TIME OFF

We will be scheduling interviews ASAP. If you are chosen for the position, you must pass a drug test and criminal background check before you start the position. The positions will start asap so we need to get people ready to do the interviews ASAP so please be sure to have an accurate phone number and email address listed on your resume so we can reach you.

Job Description

• Responsible for activities involving quality assurance and compliance with all applicable company and regulatory requirements.
• Adheres to the QMMP (Quality Metric Management Plan).
• Conducts quality performance audits by evaluating trainee output
• Reviews/analyzes data and documentation.
• Provides analytical reports and makes process improvement recommendations
• Implements key process improvement efforts and influences cross-functional efforts.
• Assists in the development of systematic approaches for assuring high quality services.
• Provides feedback based on approved process documentation to improve key activities of the organization.
• Some travel may be required.
• All other duties as assigned.

Requirements

• Extensive knowledge of the Indiana Public Assistance Programs (Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance for Needy Families (TANF) policy and guidelines including IEDSS online help..
• Experience using IEDSS.

Education and Experience (Preferred)

• Associates Degree.
• Typically requires a minimum of 1 year of Indiana Eligibility Case Processing.
• Ability to synthesize and analyze complex information.
• Strong ability to read and interpret written information.
• Strong oral communication and group presentation skills.
• Clear and professional written communication.
• Proficiency in Microsoft Applications (Word, Excel, Outlook).

THESE POSITIONS ARE SET IN A CALL CENTER ENVIRONMENT SO PLEASE MAKE SURE YOU WANT TO WORK IN A CALL CENTER ENVIRONMENT!!!

MUST HAVE EXCELLENT COMPUTER KNOWLEDGE, TYPING SKILLS, AND DATA ENTRY KEYSTROKES!!

Benefits/Salary

Benefits are available immediately
Pay will be $19.50/hr. plus benefits immediately including paid time off, holiday pay, floating holiday each quarter of the year

Growth opportunities

- Full Medical / Dental / Vision Insurance

- Accrual of Paid Time Off (PTO) at 120 days

- Holiday Pay and 1 Floating Holiday Each Quarter of the Year beginning immediately

- Able to participate in Telemedicine

Please email your resumes and contact information to Teri and he will be making calls regarding these positions immediately so please make sure your contact numbers are included. We will be conducting interviews as well so that we can get you started on the job ASAP. Once you get through the interview process and your are chosen for the position(s), you must then pass a drug screen and national criminal background check.

And again these positions are located in South Bend, Indiana; pay is $19.50/hr; must have great skill set, attendance, and attitude; must have clean background; will again will be conducting interviews so that we can get you started on the job ASAP!!

If you have any questions, please call Teri at 317-797-5883!!!

Job Type: Full-time

Pay: $19.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Quality assurance: 1 year (Preferred)
• Quality audits: 1 year (Preferred)

Work Location: One location