Online Banking Specialist

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $5 billion in assets by 2024. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country. At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as "Best Place to Work" by the Baltimore Business Journal for 2022, 2023, and 2024, our primary goal is making each team member feel choosing CFG Bank was their best career decision. Join us for professional growth and a positive work environment that sets CFG Bank apart.

Position Summary

Under the direction of the Online Banking Supervisor, this position is responsible for all aspects of support for Online Banking, Mobile Banking, Bill Pay, Merchant Capture, Treasury Services Processing, Voice Response and any other existing or new product related to electronic banking. Will complete online banking and mobile banking setup for new customers and maintain this setup on existing customers. Assists internal customers with questions and problems related to all online banking systems. Will function in accordance with Bank policies, operating procedures, audit requirements and federal regulations while adhering to deadlines. Responsible for assisting with online banking system upgrades and reporting and monitoring outstanding issues.

Essential Duties And Responsibilities

• Setup and maintain consumer and commercial online banking access.
• Provide internal and external online banking customer support as needed.
• Research and resolve issues related to any online banking service.
• Monitor online banking fraud software and resolve any exceptions within required timeframes.
• Review online banking reports and perform clean-up of data as needed, such as closed accounts and closed customers.
• Work with third party vendors as necessary to report and resolve issues related to all online banking products.
• Assist in the documentation for training of all online banking systems used.
• Work with auditors to provide assistance and information as needed.
• Attend meetings for training as required.
• Other duties as assigned.
  
  

Qualifications And Requirements

• High school diploma or equivalent. Related work experience may substitute for education.
• 3 years of relevant banking experience, with customer service experience.
• Familiar with online banking products, services and regulations.
• Solid computer systems skills; familiarity with Banking Systems and Microsoft Office.
• Ability to prioritize and coordinate a variety of activities; with special attention to detail and organization.
• Ability to work in a visible role and display professionalism.
• The aptitude to work independently and multi-task with demonstrated ability to recognize and escalate issues requiring resolution to the appropriate Bank team member or vendor.
• Ability to communicate effectively both verbally and in writing.
• Effective problem-solving skills.
  
  

WORK ENVIRONMENT: We offer a hybrid schedule, with 3 days in-office and 2 days remote after the initial 90-day period. This position will also require limited hours from home on the weekend.

Compensation Disclosure

In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $50,000 to $55,000 annually, plus discretionary performance based bonus. Compensation is determined based on factors such as Experience, Qualifications, and Internal equity.

Benefits And Additional Compensation

Additionally, this position includes a comprehensive benefits package and other forms of compensation, including:

• Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, wellness program and free health club membership (for Baltimore-based employees)
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions
  
  

EOE STATEMENT: CFG Bank is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to ensuring a diverse and inclusive workplace, and all employment decisions are based on merit, qualifications, and business needs. If you require accommodations during the application process, please contact Human Resources.