Community Manager

Who are we?

CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Port Louis, and others.

Check out more about CFI here.

CFI is hiring! Make your mark in the online trading industry.

Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!

Description:

The Community Manager will be responsible for overseeing and managing all public interactions on CFI’s digital platforms, ensuring timely and professional responses to comments and inquiries. This role involves actively monitoring, moderating, and engaging with audiences across social media, handling online reviews, and maintaining a positive brand presence. Additionally, the position requires proactive crisis management, coordination with customer support, and ensuring that CFI’s online reputation remains strong and credible.

Main tasks and responsibilities

1. Social Media Moderation & Engagement

• Monitor, moderate, and respond to comments across CFI’s social media platforms (Facebook, Instagram, LinkedIn, X, TikTok, YouTube, etc.).
• Remove inappropriate, harmful, or spam content while balancing transparency and brand integrity.
• Engage with users, provide accurate information, and escalate sensitive issues when necessary.

2. Online Reviews & Reputation Management

• Track and respond to online reviews on Google, Trustpilot, social media, and other relevant platforms.
• Professionally address client concerns and escalate unresolved issues to the appropriate teams.
• Develop strategies to enhance online ratings and encourage positive reviews.

3. Crisis & Risk Management

• Identify and proactively manage potential PR risks and negative sentiment trends.
• Work with marketing, compliance, and customer support teams to ensure a unified response to critical issues.
• Assist in developing crisis communication guidelines for social media.

4. Customer Support Coordination

• Ensure inquiries, particularly on LinkedIn and other platforms, are handled professionally and consistently.
• Provide feedback to improve the quality and efficiency of customer responses.
• Act as a bridge between customer support and social media teams to ensure seamless communication.

5. Reporting & Insights

• Track key reputation metrics, including sentiment analysis, response times, and review trends.
• Provide insights on recurring client concerns and recommend improvements to CFI’s engagement strategy.
• Suggest optimizations for social media interactions and customer experience.

Qualifications & Experience:

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
• 2 years of experience in social media moderation, reputation management, or community management.
• Strong understanding of social media platforms, online reviews, and digital engagement trends.
• Fluency in English & Arabic (written and spoken).
• Experience with social media management tools (e.g., Sprinklr, Hootsuite, Sprout Social) is a plus.
• Experience in crisis management and handling sensitive issues professionally.

Key Competencies:

• Strong problem-solving and conflict-resolution skills.
• Attention to detail and ability to identify emerging trends in sentiment and engagement.
• Ability to collaborate effectively with marketing, customer service, and compliance teams.
• Proactive mindset with the ability to manage online reputation risks independently.

Why join CFI?

· We’re a fast-growing, multinational company

· Competitive salaries and benefits

· Work and learn with industry professions

· Supportive and collaborative environment

· Unlimited opportunities for growth and development