What are the responsibilities and job description for the Customer Service Specialist / Coordinator position at CFL Agencies USA 🇺🇸?
Job Description
Position: Customer Service Specialist / Coordinator
Salary range: $42,000 - $52,000, plus bonus opportunity
Location: Miramar, Florida
Requirement: Direct Experience is Shipping, Trucking, Logistics Mgmt.
Strong verbal and written skills; English / Spanish equally fluent.
Responsibilities
(Please do not apply without meeting these requirements).
5-8 years of related experience.
Displayed ability to work in a dynamic and fast-paced environment.
Exhibited leadership skills and strong motivation for career advancement.
Capable of thinking analytically and creatively.
Excellent attention to detail.
Proficient with Excel, and experience with Shipping systems.
Why Join Us?
This is a fantastic opportunity to become part of a collaborative team in a growing company. If you are a motivated Customer Service professional with experience in the shipping or logistics industry, we’d love to hear from you!
Company Description
Freight Forwarder / non-vessel owned common carrier NVOCC servicing Global Customers in the USA, Caribbean, Central and South America, Europe (East & West), and Asia.
Freight Forwarder / non-vessel owned common carrier NVOCC servicing Global Customers in the USA, Caribbean, Central and South America, Europe (East & West), and Asia.
Position: Customer Service Specialist / Coordinator
Salary range: $42,000 - $52,000, plus bonus opportunity
Location: Miramar, Florida
Requirement: Direct Experience is Shipping, Trucking, Logistics Mgmt.
Strong verbal and written skills; English / Spanish equally fluent.
Responsibilities
(Please do not apply without meeting these requirements).
- Coordinate bookings locally and internationally with Customers and Agents.
- Primarily focused on the USA / Caribbean / Latin American MARKETS.
- Create bookings with Shipping Lines based on Customer’s specifications.
- Ensure all documents from Customers and documents to / from the Shipping Lines are sent and received in a timely manner.
- Resolve Customer Service and Operational issues quickly and efficiently.
- Coordinate Transport and delivery of shipping containers throughout the USA.
- Provide loading guides and late gate lists to shipping lines timely and accurately.
- Prepare Bill of Ladings and send pre-alerts to Agents to assist in fast release of cargo at destination.
- Coordinate import shipments with Agents, Customers and Brokers to ensure fast delivery of cargo in USA.
- Reconcile vendors invoices with information in GDZ system and assist in accounting posting process.
- Assist in the filings of Rules and Rates with Federal Maritime Commission.
- Encourage team building in the office through cooperation and enthusiastic attitude.
- Support Finance / Accounting department when requested.
- Air freight logistics knowledge, a plus.
5-8 years of related experience.
Displayed ability to work in a dynamic and fast-paced environment.
Exhibited leadership skills and strong motivation for career advancement.
Capable of thinking analytically and creatively.
Excellent attention to detail.
Proficient with Excel, and experience with Shipping systems.
Why Join Us?
This is a fantastic opportunity to become part of a collaborative team in a growing company. If you are a motivated Customer Service professional with experience in the shipping or logistics industry, we’d love to hear from you!
Company Description
Freight Forwarder / non-vessel owned common carrier NVOCC servicing Global Customers in the USA, Caribbean, Central and South America, Europe (East & West), and Asia.
Freight Forwarder / non-vessel owned common carrier NVOCC servicing Global Customers in the USA, Caribbean, Central and South America, Europe (East & West), and Asia.
Salary : $42,000 - $52,000
