What are the responsibilities and job description for the Task Manager position at cFocus Software Incorporated?
cFocus Software is seeking a Task Manager to join our program supporting USDOT in Washington, DC. This role has remote capabilities. This position requires an active Secret clearance
Qualifications:
Qualifications:
- Masters or Bachelors degree in Business Admministration, Project Management, Computer Science, or a related field
- Project Management Professional (PMP) certification
- 10 years of Task Management experience
- Manage Tier 1, Tier 2, and Tier 3 Helpdesk support.
- Coordinate with DOT Federal/Contractor teams to resolve customer Helpdeskrequests
- Oversee specific tasks or activities within a project or program.
- Coordinate with team members to ensure tasks are completed according to schedule and quality standards.
- Track progress, identify risks, and communicate with stakeholders to ensure successful task completion.
- Preparation and update of Project Management Plans
- Weekly/Bi-weekly Status Reporting
- Ad Hoc Status Reporting
- Monthly Project Cost Reporting
- Sprint Schedule Reporting
- Earned Value Management Reporting, where appropriate
- Technical Interchange Meetings
- Participation in the development of a Risk Mitigation Plan
- Creation and management of the Project Requirements Traceability Matrix (RTM)
- Creation and management of the Project Risk Register
- Providing information as needed for information security solutions and certification.
- Assistance to annual security assessment inquiries in coordination with the Government.
- Analysis on issues to determine resolutions and communication to customers and users
- Update on user manuals, videos, and other training and support materials as needed
- Interface with business owners for assistance with system and reporting as needed
- Interface with DOT ITSS and other DOT service providers to identify and troubleshoot
- issues
- Monthly reporting on O&M activities
