Field Service Technician

Description

We are seeking a dedicated and skilled technician to service and maintain laundry and kitchen chemical equipment. This position requires 75% travel to service locations. The ideal candidate will have a strong technical background, be detail-oriented, and demonstrate an ability to troubleshoot and repair complex equipment. In addition, respond to customer inquiries and issues via email, phone, or chat in a friendly and professional manner.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Install, maintain, and repair laundry and kitchen chemical equipment.

· Diagnose and troubleshoot issues with equipment to ensure minimal downtime.

· Provide training and guidance to clients on the proper use and maintenance of equipment.

· Maintain a record of all service and repairs, ensuring detailed documentation in the CRM.

· Keep an organized inventory of parts and equipment.

· Collaborate with other departments, such as product development and sales, to provide valuable customer insights and contribute to product improvements.

· Ensure all safety protocols are followed during servicing and installations.

· Respond to emergency breakdowns and service calls in a timely manner.

· Travel to various service locations as required.

· Maintain a deep understanding of product offerings and their functionalities. Stay up to date with product updates and changes to provide accurate information to customers.

· Assist in developing and delivering training materials and webinars for customers to maximize their understanding and use of our products.

· Receive incoming calls, emails and chats, from end users, distributors, and commercial sales team and provide diagnostic support on product and services.

· Escalate calls as needed to engineering or quality team for more in depth technical/diagnostic assistance.

· Create quality cases, issue RMA’s, communicate diagnostic results and document appropriately in the CRM.

· All other specific duties and assignments as directed by CEG or SIM manager.

KNOWLEDGE / SKILLS / ABILITIES:

· Excellent verbal and written communication skills.

· Proficient in Microsoft Office Suite or related software as well as experience with ERP software.

· Ability to learn

· Ability to work independently and to anticipate work needs and interact professionally.

· Excellent organizational skills and attention to detail.

· Ability to follow verbal and written instructions.

QUALIFICATIONS / PRIOR EXPERIENCE:

· Technical proficiency related to the maintenance and repair of equipment.

· Ability to read and understand equipment manuals and technical diagrams.

· Strong problem-solving and analytical skills.

· Good communication and interpersonal skills.

· Ability to work independently and as a part of a team.

· Empathetic and patient demeanor when dealing with customer inquiries.

· Proven experience in tech support or a related role.

Requirements:

· Valid Driver’s License.

· Clean background check.

· Previous experience in laundry or kitchen equipment servicing. (Not required)

· Ability to lift heavy equipment and tools. (50 lbs )

WORK ENVIRONMENT:

• The work performed is conducted in a climate-controlled facility.
• Prolonged periods sitting or standing at a desk and working on a computer.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On the road

Salary : $55,000 - $65,000