Account Supervisor, Client Services

The Account Supervisor at CG Life is a strategic, energetic, and highly motivated team member with a tried-and-true method for delivering exceptional services for clients in the life sciences, healthcare, and biopharma sectors. This role manages and oversees the day-to-day operations of several assigned accounts as a client partner.

This person has prior healthcare, biopharma, or life science agency experience, understands complex industry trends, and has the skills and insight to reach a variety of stakeholders. The Account Supervisor works within the Client Services department and uses their experience to be hands-on and collaborative communications professionals as they work with the larger integrated agency team and clients to develop complex marketing projects, programs, and campaigns. These initiatives will often be technical or consultative in nature, such as major websites, CRM-driven campaign work, strategic consulting, technology implementations, digital marketing processes, change management, and data strategy.

Key Responsibilities, including but not limited to:

Client Relationships

• Serve as the primary client contact, ensuring proactive communication and relationship management.
• Takes initiative to drive work and conversations forward, managing client questions and challenges independently. Strong facilitator/leader in meetings.
• Manages client expectations to foster productive and effective working partnerships.
• Professionally manages tricky or complex client conversations.

Account Growth

• Able to identify opportunities within current accounts through strong client relationships and strategic insights.
• Initiates conversations that open doors for exploring expanded services and partnerships.

Account Finance

• Manages budget tracking and ensures clear communication with the client, including estimates, actuals, and project completion metrics. 

Project Oversight

• Responsible for managing daily account work on assigned brand(s), ensuring projects are delivered on time, within scope, and meeting client expectations.
• Responsible for flawless project execution with attention to detail and quality.
• Facilitates and leads tactical meetings and discussions with confidence and clarity.
• Demonstrates and applies extensive knowledge of assigned client(s) business to ensure strategic alignment in all deliverables.
• Demonstrates sound judgment to anticipate and effectively solve challenges.

Leadership & Strategic Guidance

• Upholds agency values while following processes and leading interactions with clients, internal staff, freelancers, and vendors.
• Actively listens, participates, and contributes to strategic discussions and meetings.
• Attends market research, captures notes, and shares insights and observations.

Internal Relationships

• Establishes strong working relationships with all day-to-day functional team members.
• Builds partnerships with project management and finance teams to ensure seamless collaboration.

Knowledge & Expertise

• Collaborates with cross-functional teams to define, deliver, and present assigned work.
• Contributes thoughtfully to annual planning and creative work.
• Maintains strong knowledge of the client’s business and ensures strategic alignment in tactical execution.
• Can demonstrate a base understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies.

People Management

• May have opportunities to manage and/or mentor junior team members.

• 5 years of healthcare or life sciences agency experience or experience in a fast-paced life sciences/healthcare organization.
• Bachelor's degree in marketing, communications, or a related field.
• Strong critical thinking and problem-solving skills.
• Strong ability to independently manage projects and make informed decisions, balancing the agency and client's goals.
• Excellent verbal and written communication skills.
• Flexible and agile, with the ability to quickly change course when the need arises.
• A deep understanding of the industry (life sciences, biopharma, and healthcare) is preferred.

We are proud to offer a comprehensive benefits package to all of our employees:

• Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
• 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
• Parental Leave. Generous paid time off for parents to bond with their newest addition
• Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
• Sabbatical Program. Enjoy 4 weeks of paid leave following 6 years of service to pursue travel, time with family, and drive in a new hobby; the options are endless!
• And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!

This job posting is intended for direct applicants only; please, no outside recruiters.