What are the responsibilities and job description for the Freelance Customer Service Agent (Remote) position at CG Nation?
Freelance Customer Service Agent (Remote - must reside in US)
ABOUT:
We’re looking to add a Freelance Customer Service Expert for our Camper Support team. We are needing someone who can commit to a minimum of 30 hours weekly (with the possibility of up to 40 hours), with a majority of hours scheduled Monday through Thursday on our high-volume days. Our Customer Service business hours are 8a-6p CT. We thrive on community and collaboration to get the job done. The key to success in our Camper Support department is having in-depth knowledge of company products and programs as well as communicating effectively with team members.
WHAT YOU’LL DO:
- Directly support and communicate with CG Campers via phone and live chat
- Assist Campers with questions regarding memberships and celebrate their successes as they navigate their fitness journey
- Partner with our Trainers in educating and encouraging new Campers to experience our many products
- Think on your feet and create innovative ways to help our team efficiently grow and sustain the fast-paced environment
- Quickly pivot and changing course when necessary for the benefit of the department and company Maintain fluent knowledge of company’s core products and services
WHAT YOU’LL NEED:
- 1-2 years high volume customer service experience (preferred)
- Solutions and goal-oriented mindset
- Strong written and verbal communication abilities
- Strong attention to detail
- Ability to prioritize and manage multiple responsibilities
- Ability to gain proficiency with new systems
- Flexible and adaptable to pivot quickly
- Motivated and driven with a strong work ethic
- Advanced people skills are a must to accommodate our varied Camper base
PERKS: Work-from-Home Opportunity, Chance of Career Growth, with a possibility of a full-time opportunity.
Please note: This is a freelance position and is not eligible for benefits or commissions.
Salary : $32,800 - $41,600
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