Application Support Specialist II

Position Description:

CGI has an immediate need for an Application Support Specialist II to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
This is a remote position for those located in Central Time or Eastern Time.
We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
We have over 92,000 CGI Members in 40 countries and over 5k loyal Clients who are leveraging our end-to-end services across the globe

Your future duties and responsibilities:

CGI is looking for an Application Production Support Specialist to plan, perform, and manage medium to high complexity production support tasks and activities that require subject matter knowledge regarding general application and infrastructure support (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework.

Provides mid-level end-user and application support, which may include providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.
Respond to escalated technical issues and resolve moderately complex incidents/problems
Implement and maintain security and compliance mandates and best practices, including updates, patches, password rotations and other compliance activities
Collaborate with cross-functional teams to support, optimize and ensure availability of business applications
Assist in deployments of applications, systems, and services
Automate routine tasks using scripting languages and IT automation tools
Managing and triaging incidents, executing changes, and responding to IT service requests. Use of written instructions as well as on their experience and technical knowledge to resolve issues.
On Call 24x7 Support
Running business processing via schedulers and runbooks.
Responsible for communicating, coordinating and working with other groups and ensuring the availability of the production environment. Triage and escalates any issues to the appropriate group and personnel.

Required qualifications to be successful in this role:

3 years of relevant experience
Command Line UNIX using various commands and functions
SQL scripting and database knowledge
Experience of AWS services and concepts including navigation and use of the AWS Console, AWS Elastic Load Balancer, Elastic Container Service, AWS Cloudwatch (for application logs), EC2, Lambda, SQS, and SNS. AWS Certification is a plus.
Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite)
Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools
Experience and expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as Autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.
Excellent written and verbal communication skills
Excellent problem solving and analytical skills
Ability to troubleshoot issues and find solutions
Good organization and communication skills. Strong aptitude for attention to details.

Desired Skillset
Experience with application support and business operations in banking and financial services such as supporting trading, payments, prime brokerage, mortgage processing is desired
Java/scripting knowledge is a big plus.

Education:
Associate degree. Bachelors degree can be substituted for the 1 year of IT support or call center experience.
One (1) year experience in IT support or call center support may be substituted for the Associates Degree
#LI-USCSG

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.0 - $130,600.00
Benefits
CGIs benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs

Skills:

• Analytical Thinking
• AutoSys
• Detail-oriented
• Linux
• Load Balancing
• Problem Management
• Unix

What you can expect from us:

Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.