What are the responsibilities and job description for the Help Desk Analyst position at CGI Group, Inc.?
Position Description:
CGI is seeking new members for our highly collaborative Tier 2 service desk team supporting a variety of Momentum Enterprise Suite related initiatives for our clients. Our members will interact directly with our clients, collaborate with our implementation and operations and maintenance teams to analyze and quickly resolve issues, and participate in frequent professional development and team building. This is a long-term position, and work will primarily take place out of the CGI Federal's office in Lebanon, VA.
This position is located in our Lebanon, VA office; however, a hybrid working model is acceptable.
Your future duties and responsibilities:
- Provide phone, email and web-based support one on one to users as they complete work in Momentum
- Participate in future Momentum Upgrade activities
- Collaborate with other team members, implementation, and operations and maintenance teams to identify and correct client problems.
- Provide support for other federal government mandated initiatives implemented by the client.
- Testing system functionality and troubleshooting system errors.
Required qualifications to be successful in this role:
- Strong familiarity with the organizations, roles, and systems involved in the federal financial management process
- Experience in implementation and or support of a federal ERP system (Momentum strongly preferred)
- Experience training novice/new users on a federal ERP system (Momentum strongly preferred)
- Experience and comfort facilitating meetings, training sessions, and group presentations
- Demonstrated skills in the development/execution of SOPs, QRGs and step-by-steps using a Financial System
- Proficient in testing and documentation of system functionality
- Strong analytic thinking skills
- Previous experience with or support of ERP Financial Software (e.g. Oracle, SAP, Momentum) preferred.
- Knowledge of SQL
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
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Skills:
- Analytical Thinking
- Business Analysis
- English
- Help Desk/IT Services
What you can expect from us:
Together, as owners, lets turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
