What are the responsibilities and job description for the Customer Service Delivery Trainer position at CGS Administrators?
Summary
Responsible for training activities in an assigned area(s). Note: some areas may require varying degrees of emphasis or concentration within this general description.Description
Logistics: Logistics: (cgsadmin.com), one of BlueCross BlueShield's South Carolina subsidiary companies.
Location: 26 Century Blvd Suite ST610 Nashville, TN 37214
Work Environment: this position has a hybrid work schedule and the work hours are Monday - Friday 8:00AM – 5:00PM Central
SCA Benefit Requirements: BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.
What You'll Do:
- Facilitates varying levels of technical and non-technical training for both new hire and existing staff and/or teams. Effectively manages the training environment to ensure compliance to organizational policies while delivering new employee orientation, job-specific, company-specific, e-learning, and other training solutions. Evaluates learner performance and effectiveness through the administration of varying testing methodologies. Communicates effectively with the applicable customer and/or manager related to both learner and course progression towards meeting expected outcomes.
- Conduct assessments to identify the performance, skills, knowledge and information required for a desired training program. Design and develop training solutions and materials that meet the intended need and learning outcome(s) for each targeted audience. Enhance and evaluate training effectiveness through the redesign and revision of existing training courses, curricula and materials in order to fill learning gaps identified through various feedback methods. Demonstrate effective communication and collaboration to partner with Subject Matter Experts (SMEs), trainer peers and others to achieve high-quality instructional materials.
- Provide support to training support areas to include processing work to maintain subject matter knowledge, attend Operations team and Workgroup meetings, partner with areas to identify performance gaps and proactively develop training plan objectives.
- Maintain/Verify Training Systems access and other administrative functions.
To Qualify for This Position, You'll Need:
- Required Education: Bachelor's degree
- Degree Equivalency: Two year degree plus 3 years related training, insurance, or related work experience OR Five years training, insurance, or related work experience.
- Required Work Experience: One year training, insurance, and/or related work experience required
Required Software and tools: Microsoft Office.
Required Skills and Abilities:
- Strong verbal and written communication and human relations skills.
- Ability to develop strong research, planning and data gathering skills.
- Ability to design and develop to create outputs in various methods.
- Strong organizational skills necessary to schedule, prioritize, and complete work assignments.
- Ability to become an SME for multiple lines of business and job functions.
- Able to acquire an understanding of the complex technical environment of the organization.
- Understand Adult learning principles and appropriate learning development methodologies.
- Ability to deliver training classes to 1 to 50 plus individuals.
- Dependable, responsible and has the ability to work independently with little to no management intervention.
Required Licenses and Certificates:
- Ability to complete area required training certification programs within 1 year and/or ability to receive internal competency verification on area specific curriculum within 1 year (area specific).
Preferred Qualifications
- Durable Medicare Equipment (DME)
- Experience in training in individuals in a call center or customer service environment (strongly preferred).
- Call center experience.
- Bachelor's degree- any major.
- Ability to use complex mathematical calculations.
- Analytical or critical thinking skills.
- Knowledge of Access, PowerPoint.
- Training Specialist certification as required by area training department prior to teaching any course.
Our comprehensive benefits package includes the following:
- 401(k) retirement savings plan with company match
- Fantastic health plans and free vision coverage
- Life insurance
- Paid annual leave — the longer you work here, the more you earn
- Nine paid holidays
- On-site cafeterias and fitness centers in significant locations
- Wellness programs and a healthy lifestyle premium discount
- Tuition assistance
- Service Recognition
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's
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Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
