IT Director, End User Support - 100% Onsite

CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following opportunity:

The IT Director will oversee all End User Support & Services, Systems, AV and Licensing and responsible for the management of both the user support function and the Managed Services operations for end user services.

Location Onsite: Irvine, CA

Responsibilities

• Manages and plans the activities of assigned staff, service providers and/or user personnel in support of IT Services operations for all locations, this includes 1st and 2nd level.
• Participating as direct contact for external suppliers, managing and overseeing monthly billing and annual contracts.
• Coordinating update meetings, ensuring vendors meet their SLAs, and resolve operational issues between the vendors and IT staff.
• Ability to work and coordinate projects between internal departments and manage strategic deployments as required.
• Strong relationships with IT departments and key customers are crucial to success.
• Must be customer focused and will be tasked with continually improving customer satisfaction.
• Responsible for implementation of Incident Management process and works in conjunction with IT Operations and Engineering and associated Problem Management functions.
• Manages service provider relationship for service desk and managed services operations. Oversees vendor relationships including billing, problem resolution, SLA attainment, quarterly reviews, project work.

Education and Experience

• Bachelor’s degree in Computer Science or Information Systems or equivalent experience.
• 10 years of IT experience to include 5 years of IT Service management responsibilities.
• Technical and operating systems skills including ServiceNow, Office 365, MS Exchange and Citrix.
• An aptitude in performance analysis, improvements and solution implementation.
• Excellent oral and written communication skills.

About CGS Business Solutions:

CGS specializes in IT business solutions, staffing and consulting services. With a strong focus in IT Applications, Network Infrastructure, Information Security, and Engineering. CGS is an INC 5000 company and is honored to be selected as one of the Best IT Recruitment Firms in California. After five consecutive Fastest Growing Company titles, CGS continues to break into new markets across the USA. Companies are counting on CGS to attract and help retain these resource pools in order to gain a competitive advantage the rapidly changing business environments.