What are the responsibilities and job description for the Sr. User Support Specialist position at CGS?
Sr. User Support Specialist
Employment Type : Full-Time, Mid Entry Level
Department : IT
As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success :
- Assist users with various IT-related troubles
- Install and maintain USAO hardware and software
- Physically move IT equipment
- Administer user accounts
- Monitor and diagnose IT systems
- Actively use trouble tickets to follow issues
- Training district users
- Tracking IT equipment
Qualifications :
Ideally, you will also have :
Our commitment
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government innovation!
Explore additional job opportunities with CGS on our Job Board :
https : / / cgsfederal.com / join-our-team /
For more information about CGS please visit : https : / / www.cgsfederal.com or contact :
Email : info@cgsfederal.com
75,965 - $109,728 a year
PI259080353
Salary : $75,965 - $109,728
