What are the responsibilities and job description for the Collections Specialist position at CGV Wealth Enterprises LLC?
Description
- Collections Specialist, Credit: Overview: We want to be the fastest sports brand in the world. Thinking fast. Acting fast. But nevertheless sustainable.
- This mission statement is mirrored not only by our new brand promise, “Forever Faster,” but also by our guiding principle for the entire company.
- To achieve our objectives, we require individuals that do not merely break the rules, but change the game.
- Follow up on an assigned portfolio accounts based on experience and skill. This includes collection calls, customer deductions and customer reconciliations.
- Review daily credit holds through review of customer history, industry credit reports, to ensure timely release of orders. Escalate to Credit Analysts for review when necessary.
- Run and analyze weekly aging, deduction and top account past due reports finding root cause of issues that delay payments and cause deductions.
- Perform ongoing cash collections.
- Correspond with assigned sales reps and customer accounts on a regular basis to pro-actively resolve collection issues.
- Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.
- 1 years of experience
- Knowledgeable with Microsoft Office applications including Excel, Word, and Outlook
- Negotiation and problem-solving skills
- Effective phone/email communication skills
- Basic understanding of Billing, AR, and Credit and Collections procedures
- Experience: At least 1 year of experience in billing, accounts receivable (AR), or credit and collections.
- Technical Skills:
- Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
- Basic understanding of billing processes, AR principles, and credit and collections procedures.
- Communication Skills:
- Effective phone and email communication skills to correspond professionally with customers and internal teams.
- Problem-Solving & Negotiation: Proven ability to negotiate effectively and resolve payment or deduction issues with customers.
- Customer Management: Experience working with assigned portfolios of customer accounts, including performing collection calls and reconciliations.
- Analytical Abilities: Ability to run and analyze reports (e.g., aging reports, deduction reports) to identify root causes of delays and deductions.
