Senior Sales Applications Engineer

Edwards Fire Safety is a leading provider of advanced fire and life safety solutions. Founded in 1872, Edwards has a long history of innovation in the field, offering a wide range of products and systems designed to protect people and property. 

About this role   

As a Senior Sales Applications Engineer, you will play a crucial role in the sales process by providing technical expertise to support the Edwards and Kidde Commercial sales teams and their customers. Customers can be our distributors who are trained on our equipment or end users ranging from small commercial businesses to global corporations.  Strongly prefer that this individual be located in Bradenton, FL.

Key Responsibilities  

• Collaborate with the sales team to understand customer requirements and provide technical solutions utilizing our products and software to meet their needs

• Conduct product demonstrations and presentations to showcase the features and benefits of our solutions

• Work closely with customers to design and propose customized solutions that address their specific challenges for a given application 

• Prepare and deliver technical documentation, including assistance with bills of material, specifications, system configuration, programming concepts, and implementation plans via Salesforce case requests 

• Assist customers with technical inquiries and provide ongoing support throughout the sales cycle

• Stay updated on industry trends and competitor offerings to provide insights and recommendations for product improvements. 

• FireWorks project creation, upgrade and database management. 

• Edwards’ and Kidde Commercial fire system configuration software product – 4-CU, 3-SDU, VM-CU, VS-CU / iO-CU. 

• Create air aspiration system designs and bills of material using Modulaser Pipecad and Xtralis layout and design software

• Design custom spreadsheets for system design calculations 

• Provide services using other software including FireCad and/or AutoCAD, EASE Sound Modeling software and others. 

• Provide evaluation of existing system to determine functionality and upgrade paths 

• Documenting and diagraming technical details, report summaries and other business correspondence using Visio, Bluebeam, and Office 365 products. 

• Create application guides and white papers

• Approximate maximum of 30% travel on an annual basis

Basic Qualifications  

• High School or Diploma or GED

• 5 years of experience in life safety/fire design, servicing equipment, or project management 

Preferred Qualifications  

• Associate's Degree. 

• 10 years of experience in design, service or project management with focus a on technical aspects of the life safety industry including fire alarm systems, air sampling systems and smoke control systems. Other low voltage system experience may be suitable, depending on the evaluation of skills

• Understanding of basic IT networking concepts

• Strong technical background in relevant fields (e.g. fire alarm ,computer science, networking)

• Skilled in using electrical testing equipment (e.g. volt/ohm/amp meters, intelligibility test meters)

• Excellent communication and presentation skills

• Ability to understand and translate customer requirements into technical solutions

• Experience with product demonstrations and technical documentation

• Strong problem-solving skills and attention to detail

• Ability to work collaboratively with sales and engineering teams. 

• Certificate in Network Infrastructure, Network Security, or Server Administration (e.g. Cisco, COMPTIA, certificate program from accredited community college or technical school, or equivalent)

• Five years of hands-on experience with Edwards or Kidde products

• Factory training certification on Edwards or Kidde software offerings

• NICET Level III or higher certification in the subfield of Fire Alarm Systems