What are the responsibilities and job description for the Legal Intakes Specialist position at Chad Jones Law?
About Chad Jones Law
Chad Jones Law isn"t your traditional law firm. We"re a force of change, propelling forward with purpose. Our office presents an exciting opportunity for employees to carve their path in a firm rewriting the rules. With a history of excellence, we"re dedicated to fostering growth, innovation, and a supportive community. We"re not a firm that"s content with the status quo. We"re architects of change and champions of growth. At Chad Jones Law, we believe in making a real difference in the lives of our clients and our community.
About the role :
Are you tired of mundane roles that offer no excitement or growth? At Chad Jones Law, we're seeking more than just a new team member—we're searching for SUPERSTARS who want to make a real impact in helping the clients we serve in the community. If your ideal day involves helping others, making organizational improvements, and growing, we want to meet you.
What you"ll do :
Responsible for talking with new and potential clients to assess their needs, empathize with them regarding the details of their situation, manage their onboarding with the firm, and help them solve problems. Serve as the lead and first point of contact for prospective clients and contribute to their first impression of the firm. Strong performers prioritize, work well under pressure, and switch between tasks quickly. This person serves as a positive brand ambassador and drives the conversion of potential clients. Strong performers feel comfortable speaking on the phone and using technology as much of the time is spent in our case management system (CMS) and other software. These opportunities can be based out of College Station, Midland, or Lubbock, TX.
Client Communication :
- Identify needs and expedite resolutions quickly and efficiently.
- Manage high call volume from potential new clients, partners, providers, etc.
- Interviewing potential clients on the phone, moving through a series of questions, and recording the circumstances around the wreck or incident in our CMS to become familiar with their case.
- Conduct primary research to investigate whether prospective clients' claims meet the criteria.
Client Support :
Case Management :
Data Management :
Scheduling and Coordination :
Minimum Qualifications :
What Makes You Stand Out :
Benefits :
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