What are the responsibilities and job description for the Community Director position at ChadNic Group LLC?
Our company has an open position for a Community Director at one of our top communities in Little Elm Texas.
The desired qualities and description of job duties are as follows:
General Position Summary:
The Community Manager is fully accountable for ALL property operations. Leadership ability is a must, as the Community Manager is the leader of the on-site team. The purpose of the Community Manager is to effectively manage and coordinate activities and available resources to accomplish property/owner/company / objectives. These objectives will include maximizing occupancy and income levels, increasing property values, and minimizing property operation expenses while maintaining a quality product. In addition, the Community Manager will train the assistant manager to assume all his or her duties in the event of the Community Manager’s absence.
Essential Duties:
Education, Knowledge, Skills
Working Environment/Requirements
A portion of the typical work day is spent at his or her desk, handling paperwork, computer transactions, correspondence, and employee or resident meetings. Remainder of job requires constant physical inspections and leasing demonstrations of community, walking up/down stairs and covering multi-terrain landscape of property. Local travel to bank, purchase office supplies, etc. requires operable personal vehicle and valid driver’s license. Out of state travel may be occasionally required.
The desired qualities and description of job duties are as follows:
General Position Summary:
The Community Manager is fully accountable for ALL property operations. Leadership ability is a must, as the Community Manager is the leader of the on-site team. The purpose of the Community Manager is to effectively manage and coordinate activities and available resources to accomplish property/owner/company / objectives. These objectives will include maximizing occupancy and income levels, increasing property values, and minimizing property operation expenses while maintaining a quality product. In addition, the Community Manager will train the assistant manager to assume all his or her duties in the event of the Community Manager’s absence.
Essential Duties:
- Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local laws pertaining to Multi-Family Housing.
- Fully implement and enforce all policies and procedures as outlined in the FCM Policy and Procedures Manual and inform/train staff on any revisions in a timely manner.
- The Community Manager will assist in budget preparation as well as maintaining expenses within the budget guidelines.
- Ensure that all rents are collected and posted and deposited on a daily basis.
- Perform and schedule all evictions, utility cut off’s and enforce adherence to all lease rules and regulations by all residents.
- Assure that all vendors are on the approved vendor list and are compliant in Real Page.
- Ensure that scheduling of turnkey units and processing of accounts payable are timely and accurate.
- Hire, train, motivate, and supervise all on-site staff to achieve the property's operational goals. This will include team building, training, annual reviews, and approval of payroll and overtime. Constantly and consistently review all leasing performances and paperwork.
- The Community Manager is responsible for office operations, quality curb appeal, and office and model cleanliness. Must promote adherence to the ABCs of Leasing and Community Name TOP TEN MANAGEMENT CONCEPTS. It is the responsibility of the Community Manager to fill in as a Leasing Consultant or Assistant Community Manager, performing those duties should the need arise.
- Conduct market surveys as required and create and implement marketing plans for ongoing success and high occupancy of the community.
- Provide a high level of customer service at all times to residents, resulting in decreased turnover and high resident retention. Oversee the lease renewal program for maximum retention.
- Must maintain all records in a complete and organized manner as described throughout the FCM Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.).
- Initiate and implement all policies and procedures while maintaining excellent staff and resident communication. The Community Manager must walk all rent readys and the property on a regular basis, ensuring that they are well maintained. All liability and/or deficiencies should be reported to their Regional Manager immediately during these inspections.
- Review and approve all leasing application files; enforce Community Qualifying Criteria fairly and consistently for all leasing applicants.
- To oversee all accounting transactions, manage cash accounts, pay vendors as directed by the Regional Manager and owner, and always maintain accurate bookkeeping.
- The Community Manager shall be responsible for responding to all emergency situations, preparing all necessary reports, and notifying the Regional Manager.
- Assist with any other duties as explicitly requested by the Regional Manager and/or Executive Vice President.
- Flexibility with scheduling and coverage as required by site and Regional Manager.
Education, Knowledge, Skills
- Prefer a minimum of high school degree.
- Prior experience in property management or in a related industry is preferred.
- CAM®, ARM® designation preferred.
- Excellent written and verbal communication skills are essential for effective communication with residents, employees, peers, vendors, owners, etc., and for assisting in efficient operations.
- Bi-lingual abilities (written and verbal) may be required based on specific property needs.
- Experience with computer software, including MS Word, MS Excel, MS Outlook, YARDI®, and related programs, is preferred.
- Basic understanding of Landlord/Tenant laws and their application, familiarity with state-specific Leases and Addendums, Fair Housing/ADA regulations and their application, and OSHA and EPA requirements for the property management industry.
Working Environment/Requirements
A portion of the typical work day is spent at his or her desk, handling paperwork, computer transactions, correspondence, and employee or resident meetings. Remainder of job requires constant physical inspections and leasing demonstrations of community, walking up/down stairs and covering multi-terrain landscape of property. Local travel to bank, purchase office supplies, etc. requires operable personal vehicle and valid driver’s license. Out of state travel may be occasionally required.
