Service Writer/ Branch Administrator

The Branch Administrator is responsible for all administrative duties related to the branch, with a primary focus on supporting the Service Department, including work order write-ups to meet company and warranty standards, requiring mid-level technical experience. The role also includes routine office and clerical tasks, while working in alignment with the Parts and Service Departments and collaborating with Corporate and Regional teams.

WHAT’S IN IT FOR YOU?

• Generous Medical, Dental & Vision Benefits
• Employer-provided short-term disability and basic life insurance
• 3 Weeks paid time off
• Retirement savings program with company match
• 10 Paid holidays per year
• Wellness Programs
• The opportunity to join a continuously growing organization that includes diversity and inclusion
  
  

WHEN YOU JOIN US, YOU WILL BE:

• Provide administrative support for Parts and Service departments and the branch overall
• Writing and processing work orders for service and repair requests, enduring accuracy in descriptions and pricing
• Manage phone coverage, mail distribution, and work orders
• Handle branch deposits, invoice payments, and credit card processing
• Process new credit applications and maintain accurate files
• Support Corporate departments with administrative duties
• Direct walk-ins and ensure excellent customer service
• Maintain up-to-date vendor files and order office supplies
• Assist with Accounts Receivable collections
• Coordinate machine preparations with Service and Parts Departments
• Ensure compliance with industry regulations, company policies, and safety standards
• Perform other duties as assigned
  
  

OUR IDEAL CANDIDATE:

• High School diploma or equivalent
• Minimum of 3 years of administrative or office-related experience
• Experience in the heavy equipment or related industry preferred
• Customer service experience preferred
• Intermediate Microsoft Works skills
• Strong analytical and problem-solving skills
• Detail-oriented, organized, and able to multitask
• Excellent written and verbal communication skills
  
  

*Chadwick-BaRoss, Inc and Thompsonrolec Enterprises. is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.*

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