Quality Control Specialist

To be considered for this role, please call 866-996-6549 and follow the step-by-step instructions outlined by our Co-Founder and Managing Partner.  In addition, please complete your application here.  You will be evaluated and vetted based on your ability to follow instructions.  We look forward to hearing from you! 

About: 

We are seeking a detail-oriented Quality Control Specialist to join our personal injury law firm. This critical role involves ensuring that all services provided by our third-party partners meet our rigorous quality standards. The successful candidate will be instrumental in maintaining our firm's reputation for excellence and protecting client interests through meticulous quality assurance processes. 

Responsibilities: 

• Conduct comprehensive quality control checks on all files from third-party service providers 

• Identify quality deviations and recommend appropriate solutions 

• Ensure timely management of returns to meet service level agreement requirements 

• Document and maintain detailed records of quality control steps for each case 

• Participate in campaign meetings and provide valuable feedback 

• Support the development of improved quality control measures and processes 

Qualifications: 

• Bachelor's degree or equivalent work experience.     

• Solid understanding of quality control procedures.   

• Ability to work independently and take ownership of assigned responsibilities.     

• Excellent attention to detail and a meticulous approach to tasks.   

• Strong analytical and problem-solving skills.   

• Adheres to all government and industry regulations, including settlement. disbursements and the protection of regulated sensitive data.    

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.    

• Problem-solving mindset, with the ability to identify process improvements and implement solutions.    

• Maintain confidentiality of all Confidential Information of clients and of the company.    

• Excellent analytical skills, with a keen eye for detail and a commitment to accuracy.    

• Excellent interpersonal skills, organizational skills, and time management skills.    

• Ability to handle frequent pressures, time deadlines, and multi-task.   

Benefits: 

Financial Benefits 

• 401k Contributions: The firm offers a discretionary match up to 5%. This includes a 100% match on the first 3% of contributions and a 50% match on the next 2%, based on annual compensation. 

• Charitable Donations: The Chaffin Luhana Foundation makes an annual donation to a charity of each team member’s choice.  

Healthcare Benefits 

• Medical Insurance: $503 toward monthly health premiums for team members or their families. Team members pay just $1. 

• Dental Insurance: Full coverage, with only a $1 monthly contribution from the team member.  

• Vision Insurance: Full coverage, with only a $1 monthly contribution from the team member.  

• Health Reimbursement Account (HRA): Team members receive a $1,000 contribution from the firm in their HRA account if enrolled in the PPO health plan. 

• Family / Dependent Care (DCR): Team members can contribute up to $5,000 pre-tax for dependent care.  

• Flex Spending Account (FSA): Team members can contribute up to $1,000 pre-tax for medical expenses. 

Commuter Benefits 

• Tax-free Transit Commute (TRN): Team members can contribute up to $325 per month pre-tax toward transit tickets.  

• Discounted Parking (PKG): Team members can contribute up to $325 per month pre-tax toward parking. 

Time Off to Recharge & Renew 

• Paid Time Off (PTO): 15 PTO days per year, increasing to 20 days after 3 years with the firm.  

• Sick Days: 3 paid sick days per year.  

• Celebrate the Holidays: Office is closed for 10 public holidays. 

• Office Closure: Office is typically closed between Christmas and New Year’s Day. 

Culture & Development of Team 

• Casual Dress: Enjoy our business casual dress code.  

• Enhance Your Skills: Up to $500 annually for continued education or training.  

• Learn How You’re Wired: Take a Kolbe Assessment to learn your instinctive method of operation.  

• Time Management: Time management luncheons with senior leadership to elevate team and organizational success. 

• Free Workouts: Free access to GreenTree SportsPlex for Pittsburgh office. 

Recognition at the Firm 

• Value Team Members: Bonusly points for peer-to-peer recognition, redeemable for gift cards, trips, dinners, and more.  

• Eat, Drink & Be Merry: Free team lunches and happy hours.  

• Annual Bonus: Year-end discretionary bonus.  

• Firm Outing: Annual firm outing for all team members to meet up and have fun. 

Note: 

This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform.  Duties, responsibilities, and requirements can be added, changed, or reduced by management to meet the business needs of the company. 

Chaffin Luhana LLP does not discriminate based on race, color, sex, religion, national origin, disability, or any other reason prohibited by law in provision of employment opportunities. 

Location: 

Pittsburgh, PA 

Salary Range:  

$42,000-$46,000 

Salary : $42,000 - $46,000