What are the responsibilities and job description for the Inside Sales Representative position at Chalfant Manufacturing Company?
Job Title: INSIDE SALES REPRESENTATIVE
Job Description: The Inside Sales Representative is directly involved in the sales process, including order entry, status updates, handling customer complaints and providing shipping notifications. This position works to help resolve product or service problems, including working with other departments to find best solutions, expedite corrections or adjustments.
Salary Range: $58,500 - $62,500/annually plus targeted incentive plan
Duties and Responsibilities:
Qualifications:
Knowledge and Experience:
Featured benefits
Who we are:
Chalfant, a division of the OBO Bettermann Group, is a leading provider of high-quality cable tray and cable management systems, proudly manufactured in the USA. With 80 years of experience, Chalfant works to delivers innovative and reliable solutions, while connecting our employees and customers to a better future.
Job Description: The Inside Sales Representative is directly involved in the sales process, including order entry, status updates, handling customer complaints and providing shipping notifications. This position works to help resolve product or service problems, including working with other departments to find best solutions, expedite corrections or adjustments.
Salary Range: $58,500 - $62,500/annually plus targeted incentive plan
Duties and Responsibilities:
- Utilize existing software and systems in an efficient manner.
- Review, approve and/or reject submitted quotes.
- Assist sales agents on quotes, including BOM review/audit, BOM completion and pricing, lead time and troubleshooting.
- Order entry and order entry follow up, including order holds review (e.g. credit holds), lead time, order acknowledgement and opportunity/sales force management.
- Respond to sales partner and customer inquiries and provide timely resolution.
- Handle outbound freight issues, such as lost, damaged or delayed shipments.
- Generating reports on demand to provide specific answers or data.
- Sales agent reporting.
- Reviewing and processing RMS requests.
- Communicate with appropriate departments to secure necessary information and prompt action as needed.
- Interpret and share customer feedback within the organization to continue improving performance.
- Maintain an organized, presentable work area.
- Complete other work tasks as assigned.
- Provide support for Representative Agents and Factory Sales Team
- Assist our network of Manufacturer Rep Agents with questions from customers, provide timely information regarding price and availability
Qualifications:
- Education:
- Required: High School Diploma or GED equivalent
- Preferred: Associates Degree in Business Administration or equivalent
- Skills:
- Excellent verbal and written communication skills
- Ability to proactively approach resolving situations, as well as provide suggestions to improve efficiency and customer satisfaction
- Ability to multitask and be calm in high pressure situations
- Ability to work independently, but also in a team setting
- Excellent organizational skills
Knowledge and Experience:
- Preferred:
- 2 years of Customer Service experience in Wire and Cable, Lighting
Featured benefits
- Paid Health and welfare benefits package
- 401(k) match, including Roth IRA
- Generous PTO package
- Disability insurance
- Tuition assistance
Who we are:
Chalfant, a division of the OBO Bettermann Group, is a leading provider of high-quality cable tray and cable management systems, proudly manufactured in the USA. With 80 years of experience, Chalfant works to delivers innovative and reliable solutions, while connecting our employees and customers to a better future.
Salary : $58,500 - $62,500
