Team Sales Coordinator

ChalkTalk SPORTS is a sports lifestyle brand founded in Connecticut in 1995. We are a family that deeply appreciates the power of sports to build character, strong bodies, social connections and strong social bonds. It is our privilege to provide our fellow athletes and their families with unique and thoughtful products that celebrate the sport lifestyle.

We are seeking a dedicated Custom Team Sales Coordinator to support our custom team sales departments, playing a key role in driving the growth and success of this area within our company. This is the perfect opportunity for someone with a strong background in customer service who is looking to learn and grow in a sports retail environment! You’ll gain hands-on experience, develop key skills, and contribute to exciting projects in a fast-paced, dynamic setting. This role offers excellent opportunities for professional development and career advancement.

• Drive the custom team program. Managing the customer journey from first contact, through the design process and until delivery.
• Work with marketing to plan growth strategy.
• Communicate daily with customers and ensure timely follow-up (occasional weekend work may be required).
• Process customer orders in compliance with department policies and procedures.
• Address any customer order issues professionally and patiently, providing appropriate and effective solutions.
• Perform data entry and maintain accurate customer account records.
• Organize and update files to ensure accessibility and accuracy.
• Manage inventory adjustments and process purchase orders (POs).
• Collaborate with vendors to coordinate and resolve production and shipping concerns.
• Perform other duties as assigned to support departmental operations.

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• Excellent written and verbal communication skills, with the ability to interact professionally and effectively.
• Exceptional customer service skills, demonstrating empathy, patience, and problem-solving expertise.
• Strong ability to manage multiple priorities in a fast-paced environment.
• Highly organized with excellent attention to detail.
• Proficient in Google Workspace (formerly G Suite), Microsoft Office Suite, Salesforce and Zendesk.
• Willingness to occasionally lift boxes to manage samples or shipments as needed.

• High school diploma or equivalent required.
• Minimum of 3 years of experience in customer service or sales.
• Familiarity with Zendesk is preferred.
• Experience with Salesforce is preferred.
• Previous retail experience is a plus.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Compensation Package:

• Bonus opportunities
• Performance bonus

Schedule:

• Monday to Friday

Ability to Commute:

• Franklin, TN (Preferred)

Work Location: In person

Salary : $50,000 - $75,000