What are the responsibilities and job description for the Intake Representative position at Challapalli Cardiology?
Intake Job description
Salary
$19-22/hour based on experience
Job Type
Full time
Monday-Friday 8:30am-5:00pm
Qualifications
- High school or equivalent (Preferred)
- EMR systems: 1 year (Preferred)
- Customer service principles and practices
- HIPAA and OSHA regulations/procedures
Benefits
- Medical, dental and vision.
- Paid time off
- Paid holidays
- 401K after 1 year of employment
Full Job Description
Job Overview:
The front desk representative interviews the patient or his/her representative to obtain identifying and verifying information, such as patient/s name, address, age, date of birth, social security number, occupation, insurance information and obtaining authorization to process all patient intake to the clinic as well as scheduling appointments. Must be able to operate a computer to input and retrieve data. Experience with an EHR system. Maintain proficiency in cardiology medical terminology. Other projects or assignments may be given with the expectations to be completed in a specified timeline. Intakes must be reliable and able to show up on time as the front desk has limited coverage. Time off requests require a 2 week notice and will be approved if coverage is available.
Primary Responsibilities:
- Answers the phone and email, takes telephone messages and provides feedback and answers to patient/physician calls
- Follows up with insurances to obtain insurance authorization for referrals if not already provided
- Greet patients that walk in and check them in for their appointment, confirm demographics, obtain signed required forms, verify insurance, scan ID and insurance cards, and collect copays.
- Schedule patient appointments via in person, over the phone, or through patient portal requests.
- Check out patients by scheduling follow ups, testing, and printing lab orders ordered by the provider.
- Call patients from incoming referrals to schedule new patient appointments.
- Scan documents/medical records.
- Use Electronic Health Records system to match physician availability with patient’s preferences to successfully schedule.
- Performs other related duties as assigned or requested.
- The company reserves the right to add or change duties at any time.
Knowledge, Skills, Abilities, Personal Characteristics:
- Basic math skills
- Organization skills
- Great customer service skills
- Attention to detail
- Ability to operate a computer and electronic medical record program
- Ability to maintain confidentiality and abide by HIPAA requirements
- Ability to pass annual departmental examination
- Excellent verbal and written communication
- Ability to multitask and to work independently with minimal supervision
- Cardiology experience preferred
- Team player and willingness to learn
Working Environment:
*Mental Demands Adequate to perform the essential functions of the job such as pressure to maintain patient flow, dealing with patients and guests under stress.
Other:
- All employment offers are contingent upon successful drug and background screening.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Cardiology
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18 - $22